Description
PRIMARY RESPONSIBILITIES
- Builds and maintains a network of sources from which to identify new sales leads.
- Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
- Demonstrates the functions and utility of products or services to customers based on their needs.
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
- Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
- Provides periodic territory sales forecasts.
- Performs other duties as assigned.
- Participate in marketing events such as seminars, trade shows, and telemarketing events.
- Follow-up for collection of payment.
- Coordinate shipping schedules and delivery of merchandise and services.
- Provide on-the-job training to new sales employees.
Requirements
Requirements
- Highschool Diploma or Equivalent
- Bachelor's degree in Business Admin or Marketing
- 5-10 Years of Sales Experience
- 3-5 years of Management experience
- Customer Service - Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Maintains confidentiality.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar;
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Attendance/Punctuality - Is consistently at work and on time.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
“IKG is an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender orientation; genetic traits, national origin, disability, or protected Veteran status.”
Skills Required
- High school diploma or equivalent
- Bachelor's degree in Business Administration or Marketing
- 5-10 years of sales experience
- 3-5 years of management experience
- Customer service skills, including responding to requests and meeting commitments
- Interpersonal skills and ability to maintain confidentiality
- Clear and persuasive oral communication skills
- Clear written communication and editing skills
- Planning and organizing skills
- Accuracy, thoroughness, quality focus, and responsiveness to feedback
- Consistent attendance and punctuality
What We Do
IKG is the world's leading manufacturer of high-quality steel and aluminum bar grating, serving major businesses throughout the industrial sector with products like safety flooring and access infrastructure.
