KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don’t just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.
The OpportunityTake charge of a dynamic sales team within a designated area of our division. You'll execute on innovative sales strategies, achieve weekly sales commitments, and drive process improvements to deliver exceptional results and ensure top-tier customer satisfaction. Lead the way in recruiting, training, retaining, and developing a high-performing sales team, making a significant impact on our success.
Key Responsibilities- Drive Sales Success: Regularly engage with sales consultants to monitor progress and provide support, ensuring they meet established targets.
- Optimize Sales Processes: Ensure all sales consultants utilize the company's CXP selling process and digital tools like our customer management system for tracking activities and performance.
- Navigate Negotiations: Provide expert guidance and solutions for challenging sales negotiations, helping sales consultants close deals effectively.
- Innovate Traffic Strategies: Collaborate with sales consultants to develop creative strategies that attract potential customers and increase foot traffic.
- Leverage Market Insights: Work with sales consultants to gather and analyze competitor and market data, using this information to enhance sales strategies.
- Strengthen Outreach: Enhance the Realtor Broker Outreach program by building strong relationships with local realtors and brokers, increasing referrals and community engagement.
- Foster Collaboration: Coordinate and collaborate with all departments to ensure alignment and support in achieving overall business objectives.
- Build a Talented Team: Lead or assist in recruiting, training, and retaining sales consultants, implementing effective retention strategies to maintain a motivated team.
- Enhance Performance: Provide constructive feedback and coaching based on performance metrics, identifying areas for improvement and creating development plans.
- Ensure Customer Satisfaction: Maintain high standards of customer service through the KB Edge business model, promptly addressing and resolving customer service issues.
- High School Diploma or Equivalent (required); Four Year College Degree (preferred).
- Valid Real Estate Salesperson License (required); Broker License (preferred).
- 3+ years proven sales management experience.
- Experience in home building or a related industry is preferred.
- Action-oriented with a strong drive to achieve defined sales and marketing goals.
- Demonstrated ability to motivate teams, develop employees, manage conflicts, and troubleshoot underperforming areas.
- Proven ability to seek solutions from the customer’s perspective and deliver high-quality customer service.
- Strong verbal and written communication skills, capable of conveying complex concepts accurately and persuasively.
- Proven ability to lead effective training sessions and conduct compelling oral presentations.
- Strong ability to work collaboratively within a team and build professional relationships, valuing others' ideas and cooperating willingly.
- Ability to make quick and accurate decisions informed by facts, data, and metrics, while leveraging a deep understanding of market and industry trends.
- Technical Skills: Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook). Experience with customer relationship management software.
- Ability to work a flexible schedule on a consistent basis, including evenings, weekend and holidays
- Ability to work in a sales office if needed from time to time.
- Conduct business in a professional and ethical manner to potential buyers and external brokers to reinforce goodwill and profitability for the company
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Ability to stand or sit for extended periods.
- Ability to move about work location.
- Ability to drive/travel locally 90% of time.
- Ability to walk up and down stairs.
- Ability to observe details at close range and communicate information so others will understand.
- Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
- Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales).
- The position is located at the division office and requires frequent travel between new home construction sales communities #LI-onsite
Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.
As a KB Home team member, you’ll experience:
• A culture defined by customer obsession and collaboration.• The satisfaction of helping families achieve their dream of homeownership.• Opportunities for growth and development within a nationally recognized company.
Visit our career site to learn more about working at KB Home and joining our team.
KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings.
KB Home is an Equal Opportunity Employer
Skills Required
- High school diploma or equivalent
- Four-year college degree
- Valid real estate salesperson license
- Real estate broker license
- At least 3 years of sales management experience
- Experience in homebuilding or a related industry
- Ability to recruit, motivate, train, retain, and develop sales employees
- Ability to manage conflicts and address underperformance
- Strong customer service and problem-solving abilities
- Strong verbal and written communication skills
- Ability to lead training sessions and deliver oral presentations
- Ability to collaborate and build professional relationships
- Ability to make decisions using facts, data, metrics, and market trends
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Experience with customer relationship management software
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Ability to drive or travel locally 90% of the time
- Ability to complete the physical requirements with or without reasonable accommodation
- Ability to stand or sit for extended periods and move around the work location
- Ability to walk up and down stairs
- Ability to observe details at close range and communicate information clearly
- Ability to transport and move up to 20 pounds
- Ability to periodically work outdoors in varying weather conditions
What We Do
KB Home is an innovative, customer-focused homebuilder that builds personalized new homes. The company emphasizes strong relationships and a superior homebuying experience, giving customers opportunities to tailor homes to their preferences and budgets. It also focuses on energy and water efficiency, lower utility costs, natural-resource conservation, and sustainability throughout the homebuilding process, supporting a better shared future for homeowners and communities.
