The Role
Leads regional business planning, revenue delivery, customer acquisition, retention, and upsell initiatives. Manages ATL and BTL campaigns, oversees service coordinators and category managers, and ensures performance against NPS, turnaround time, and operating-cost metrics. Establishes KPIs, monitors team performance, identifies process gaps, and implements corrective actions. The role requires regional market understanding, business acumen, data-driven decision-making, and team leadership.
Summary Generated by Built In
Onsitego is India’s leading device care and after-sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country.
We offer Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services, delivering seamless, technology-enabled customer experiences through a team of 2,500+ employees. Our strong customer-first culture has earned us one of the highest NPS scores in the after-sales industry.
Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be.
Website: www.onsitego.com
Job Title : Regional Sales Manager
Department : Sales & BD
Location : Mumbai
Responsibilities:
· Develop and implement the business plan for the region in close coordination with central team
· Deliver regional revenue targets
· Lead local ATL and BTL campaigns to promote the Onsitego brand, increase awareness and acquire new customers
· Improve customer retention and drive initiatives to upsell/cross-sell on existing customer base
· Manage a team of service coordinators, category managers to ensure delivery of service metrics such as NPS, TAT, cost of operations
· Monitor team performance: Develop and implement KPIs
· Identify process gaps and execute remedial measures to optimize business performance
Desired candidate profile:
· Strong business acumen and understanding of regional market
· Prior experience in leading service/sales operations at large home appliances and digital devices organizations
· Strong understanding of operational metrics
· Ability to build and lead a team
· Ability to analyze data to come up with actionable insights
· Proactive, self-starter with excellent organizational skills
Skills Required
- Strong business acumen and understanding of the regional market
- Prior experience leading service or sales operations at large home appliance and digital device organizations
- Strong understanding of operational metrics
- Ability to build and lead a team
- Ability to analyze data and develop actionable insights
- Proactive, self-starting approach with excellent organizational skills
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The Company
What We Do
Onsitego is an India-based device-care and after-sales services company for personal electronics, gadgets, and home appliances. It provides extended warranties, damage protection, annual maintenance contracts, and on-demand repair and maintenance services. Through partnerships with retailers, service centers, engineers, and enterprise customers, Onsitego aims to simplify post-purchase ownership and deliver cashless, reliable customer support across a broad range of devices across India.
