SUMMARY
Responsible for the development, management and leadership of the technical staff within specific regions. Also responsible for managing the availability of rental assets, tools, and inventory control by performing the following duties personally or through subordinate employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Active participation, enforcement, and further development of Blackhawk Technology Group safety policies. It is each employee's responsibility to follow all policies, procedures, and rules set by the company and to abide by any Federal, State, or local laws and ordinances while at work or representing BlackHawk Technology Group.
Manages the employee career development program including but not limited to:
Recruitment
Safety training
Skills assessment and technical training
Professional development
Recurring training
Professional Evaluation
Resolves operational problems to ensure minimum costs and prevent operational delays.
Resolves employee grievances or submits unsettled grievances to Director for action.
Reviews all required forms such as Field Work Tickets, Time Sheets, and Compliance documentation in coordination with Operations in the interest of continuous improvement.
Complies with asset tracking policies and procedures
Complete or facilitate the completion of all repairs to company assets
Liaison between Operations and the regional technical staff.
Maintains sufficient rental assets, inventory, equipment, and tools necessary to facilitate quality service.
Provides Level 1 and 2 customer, sales and technical support.
Coordinates with Operations to satisfy staffing requirements.
PERFORMANCE STANDARDS
Meets all deadlines on or before due date.
Communicates effectively through the use of verbal, written, and application-based means.
Exhibits competency in established policy and procedures.
Follows established safety rules.
Maintains confidentiality.
Manages time wisely.
Works well with people and provides assistance willingly.
Ability to adapt to changing environment and goals.
Provides services that meet management, customer, and employee expectations.
Ensures quality assurance standards within deadlines.
SUPERVISORY RESPONSIBILITIES
Directly supervises employees within the region of operation. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing for hire, and training employees; planning, assigning, and directing work; participate in employee appraisals. Assist other company management with addressing complaints and resolving employee problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must live within 40 miles of regional operations office.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year College or technical school; or military training; and five years related experience and/or training; or equivalent combination of education and experience. Computer skills in Microsoft Windows environment. Must be Proficient in Microsoft Outlook, Word, Excel, Visio, Project, and web based databases and applications.
TECHNICAL CAPABILITIES
Thorough Knowledge required in the technologies/functions below
- Security Systems (Access Control, CCTV, and Gate Operators)
- Voice over Internet Protocol
- Local and Wide Area Networking
- Terrestrial RF Propagation
- Satellite communications Technology
- Fixed Broadband Wireless Systems licensed and unlicensed
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, and volume. Ability to apply concepts of basic algebra.
Ability to develop spreadsheets using references, formulas, and calculations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Requires a valid driver's license. Clear motor vehicle driving record.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually quiet.
SAFETY POLICIES AND PRACTICES
At all times, it is the employee's responsibility to follow all safety rules and regulations set by the company and/or Federal, State and Local governments and to be familiar with and use any Personal Safety Equipment required by OSHA and the EPA or the company, in accordance with OSHA regulations. Additionally, as operations manager the employee is required to be the safety lead in the department, hold regularly scheduled safety meeting and take responsibility for the safety of the workers under his or her direct report.
Job Type: Full-time
Salary: $38.00 - $46.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
- www.blackhawkgroup.ai
Top Skills
What We Do
BlackHawk Datacom provides innovative technology solutions that help our customers “Connect, Protect and Optimize” their critical infrastructure assets.
Our Communications, Physical Security and Process Automation products are specifically designed for operations in remote, harsh environments. We focus on operators in the Oil and Gas, Maritime and Utility industries that provide critical services to millions of customers who can’t afford loss of service or down time. We support these operations with highly trained personnel from Regional Operations Centers located in Port Fourchon, LA, Houston, TX, San Antonio, TX, Midland, TX and our 24x7 hardened Incident Command Center located in Lafayette, LA.
