Regional Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Client/Stakeholder Management

• Maintain a high level of client relationships at the highest levels.

• Ensure Schneider Electric is provided with a consistent framework and resource base to drive service delivery integration.

• Develop in-depth understanding of Schneider Electric’s issues to allow the provision of meaningful advice and direction.

• Single point of contact for resolving issues, and for expanding use of JLL’s services

• Ensure no overlap or conflicting activities, or conflict of interest, in provision of services.

• Improve performance via ongoing monitoring of client relationships, applying strategic thinking, planning and efficient operations.

• Ensure no overlap or conflicting activities, or conflict of interest, in provision of services.

• Empower the Account team to gain in-depth understanding of Schneider Electric’s key issues.

• Support the Account team to be high performing and engaged.

• Transfer best practices by participating with a community of JLL Client Relationship Managers who can share information, success stories, challenges, and opportunities.

• Establish the vision and strategy of the account plans and ensure the client receives exceptional delivery of their requirements.

• Understanding the client’s key business drivers, focus on the account team to ensure those priorities are aligned with our deliverables.

• Work with support functions (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.

Financial Management

• Meet the agreed growth targets for the account.

• Be responsible for the achievement of the agreed financial targets for the account; revenue, expenses, and debtor’s targets.

• Looking for opportunities to cross-sell services.

• Assist finance teams for collection of fees from clients and tracking of outstanding payments.

• Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle

• Actively manage the professional development of all direct reports

Contract Management

• Ensure adherence to the contract.

• Assist RAD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contracted.

• Assist and manage the change control process.

• Work with Account Managers to ensure governance is followed at all locations.

Operations

• Assist with the implementation of technology systems to support service delivery and ensure the required reporting from the systems.

• Develop and implement standard operating procedures and processes for new accounts.

• Develop, implement, and manage all local initiatives and programs for the IFM team.

• Drive client specific initiatives such as savings targets, benchmarking, and best practices.

• Source, transfer, and implement best practices to the account.

• Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems, and HR practices.

• Establish consistency in the monthly reporting across the JLL portfolio.

• Prepare regional reporting to the satisfaction of the Client.

Performance objectives

• Work with the account team to ensure that all KPIs, as agreed with Schneider Electric, are achieved.

• Ensure compliance with internal Mandatory Account Deliverables (MADs)

• Consistent levels of Schneider Electric’s engagement to ensure ongoing client satisfaction.

• Exceptional service delivery and year on year account growth

KPI:

- Client Satisfaction

- High level of communication within the organization and with the client.

- Continuous improvement in the following

-  Staff morale and satisfaction.

- Client satisfaction

- Improvement and savings initiatives for the client.

- Identification of business opportunities for JLL within the client’s facilities. 

- Ensure we achieve KPI targets for the account.

Qualification

§  A university degree or professional qualification in engineering, real estate, or facility management

§  Above 15 years of practical experience in property or facility management.  

§  Ability to think laterally and deliver innovative solutions.

§  Strong leadership, people, and communication skills

§  Excellent command of spoken and written English.

§  This position requires some travel to visit and assess various facilities within the portfolio.

The candidate must be willing and able to travel on short notice, including for emergencies that may arise at any of the managed properties.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.