Purpose:
Effectively lead the operational activities within the Parts/Service business within a defined group of locations, to maximize revenue, margin, profitability, and customer satisfaction in alignment with the organization’s financial and operational objectives.
Responsibilities:
- Provide a high level of coaching and leadership to Parts/Service Managers on driving revenue and efficiencies within their locations
- Lead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business Plan
- Execute Parts/Service strategies and processes to ensure internal and external customer satisfaction
- Provide a high level of leadership involving the recruitment of highly skilled and motivated aftermarket employees. Ensure staff levels are met and retained relative to the levels that ensure customer and company success
- Drive timely and efficient execution through Parts/Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet management
Experience, Education, Skills, and Knowledge:
- 5+ years leading and managing Parts and/or Service Department operations or other high level related management experience
- Experience coaching and leading others in driving revenue in Parts and/or Service
- Strong and effective communication, computer, and technology skills
- Demonstrated ability to create positive relationships with peers
- College or associated degree preferred
- Applicable experience required
- Valid Driver’s License required
Skills Required
- 5 or more years leading and managing Parts and/or Service Department operations or comparable high-level management experience
- Experience coaching and leading teams to drive revenue in Parts and/or Service
- Strong communication skills
- Computer and technology skills
- Ability to build positive relationships with peers
- Applicable professional experience
- Valid driver's license
- College or associate degree
What We Do
Heritage Tractor is a leading John Deere dealer operating in Kansas, Missouri, Arkansas, and Illinois. The company specializes in selling new and used agricultural machinery, including tractors, mowers, and STIHL outdoor power equipment. They provide a comprehensive range of services, including parts sales, professional maintenance, and financing options, serving as a one-stop shop for farming and ranching operations.
