Regional Operations Manager

The individual in this role provides oversight for the health centers under the CenterPlace Health scope and is responsible for overseeing all operations at all Sarasota locations. Responsibilities include but are not limited to management of clinical support staff, and clerical support staff. Additionally, this individual works collaboratively with other program managers at the site to assure quality, comprehensive care is available to the population. The Regional Operations Manager is responsible for motivating the employees, monitoring patient flow, training employees, and facilitating on-going communication and collaboration with the administrative team. The Regional Operations Manager works closely with the CEO and Clinical Operations Manager to ensure that continuity of care is optimized at each location. Must be willing to travel to all sites as needed whether it be daily or weekly. This role is a full-time onsite role.

Provides oversite of Health Center site activities in accordance with professional/industry standards and CenterPlace Health policies:

• Plans, directs, and organizes work, including staff scheduling
• Partners with HR to Recruit, interview, and select new staff.
• Participates in orienting and training of new staff
• Evaluates staff by observing performance, client outcomes and reviewing documentation of care/services
• Provides counseling and coaching for staff using a problem-solving approach
• Provides instruction/guidance to staff on policy, procedures, and processes
• Conducts and participates in regular staff meetings
• Manages the activities of the day by staff, patients, students, and providers to assure a smooth, efficient patient flow through the units.
• Ensures that required medical equipment and supplies are readily available at the time needed, and in emergencies to include medications, lab processing and notification of emergency medical services when indicated.
• Observes infection control and standard precautions.
• Works with all clinical and support staff to accurately monitor all medical documentation and logs for accuracy and completion.
• Plans, promotes, and coordinates all site services, including but not limited to, medical services
• Works directly with the Clinical Ops Mgr. to manage the daily operations of the center.
• Works collaboratively with the Clinical Ops Mgr. to ensure patient care standards are met.
• Works collaboratively with the Clinical Ops Mgr. and CMO or his/her designee to ensure appropriate provider coverage for all services.
• Analyzes patient flow problems and assists in instituting corrective actions.
• Regularly interfaces with providers and staff to facilitate communication and improvement activities.
• Monitors Staff performance in compliance with established timeframes
• Functions as EHR super user working closely with AthenaHealth to ensure that appropriate training, error monitoring and corrections are completed in a timely manner.
• Makes recommendations regarding transfers, promotions, and terminations.
• Coordinates with PSR Lead and Clinical Ops Mgr. to assure competencies.
• Provides direction and support for staff to achieve organizational goals and objectives.
• Participates as needed as a member of various committees related to the overall improvement of the corporation.
• Complies with company policies and procedures
• Approves all timecards for direct reports & time off requests
• Ensures that all documentation in the EHR is completed as required.
• Attends all mandatory meetings and in-services

Utilizes best practices in management to provide efficient and effective services that meet organizational customer service, internal processes, and financial goals:

• Involves staff in planning and evaluation of services.
• Works collaboratively with other program managers at the site to assure quality, comprehensive care is available to the population.
• Collaborates/coordinates with key community partners to develop and sustain systems, services, partnerships, and infrastructure as established by the Bureau of Primary Health Care for Federally Qualified Community Health Centers.
• Provides information and feedback on center activities/services and acts as an advocate for underserved populations throughout the community.
• Actively participates in centralized and site level Performance Improvement initiatives.
• Promotes team performance.
• Serves as a role model, coach, and mentor for staff

Assists the Operational Leadership Team:

• Assist with development of short and long-term goals and objectives.
• Acts as a liaison between vendor issues and equipment
• Assists with the development and evaluation of policies and procedures.
• Collaborates with professional organizations, and others as required in promoting the delivery of effective and efficient medical services.
• Attends and participates in staff development and in-service education programs.
• Provides administrative support, as needed.

Other

• Supports staff and patients in referral process.
• Completes Daily/Day end activities as assigned
• Completes all required training and attends meetings as assigned.
• Protects/observes patient confidentiality per policies and procedures.
• Translates, as needed, if employee is bilingual
• Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency

• Must possess HS Diploma
• Must have at least 5 years’ experience in a clinical setting
• Must have at least 3 years’ experience in a multi-unit environment
• Strong verbal and written communication skills. Friendly and professional demeanor
• Proven success in leading diverse teams
• Knowledge of proper, safe, efficient usage of current equipment/software.

Demonstrated knowledge and ability to use Office 365 programs including Outlook, Word, Power Point and Excel, Teams.

​​​​​​​Preferred Qualifications: (Experience/Skills/Abilities/Education/Certifications):

• Bachelor’s Degree (BBA or BHA)

  Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk, often for prolonged periods; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and see, speak, and hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Work Environment:

General Dental clinic/office environment.  

Travel is required between sites.

Supervisory Responsibilities:

• • All lead administration roles at each location.
• Preferred Qualifications: (Experience/Skills/Abilities/Education/Certifications):
• Bi-lingual
• Bachelor’s Degree (BBA, BHA, BA)
• Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk, often for prolonged periods; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and see, speak, and hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds Work Environment: General office environment Supervisory Responsibilities:  
• All lead administrative role. 

Please note this position requires a background check to be completed. For details, please follow the link below:

FL Clearinghouse | Florida Agency for Health Care Administration

• Must HS Diploma
• Must have at least 5 years’ experience in a clinical setting
• Must have at least 3 years’ experience in a multi-unit environment
• Strong verbal and written communication skills. Friendly and professional demeanor
• Proven success in leading diverse teams
• Knowledge of proper, safe, efficient usage of current equipment/software.
• Demonstrated knowledge and ability to use Office 365 programs including Outlook, Word, Power Point and Excel, Teams.

Preferred Qualifications: (Experience/Skills/Abilities/Education/Certifications):

• Bachelor’s Degree (BBA or BHA)