The Role
Oversee regional clinic operations, staffing, scheduling, training, compliance, financial performance, audits, customer service, complaint resolution, and business development. Manage clinic KPIs, budgets, inventory, billing, cash handling, resources, and operational risks while collaborating with doctors, patients, corporate clients, and internal teams. Conduct clinic visits and implement corrective actions to improve service quality and organizational performance.
Summary Generated by Built In
- Clinic Operations & Staff Management
- Oversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures.
- Business Performance & Financial Management
- Monitor clinic revenue, patient volume, profitability, budgets, KPIs, cost control, and financial performance, while preparing reports and performance analyses for management.
- Customer Service & Complaint Resolution
- Ensure high standards of patient care and service delivery, investigate complaints and incidents, implement corrective actions, and maintain strong relationships with patients, doctors, and corporate clients.
- Clinic Audit, Compliance & Resource Management
- Conduct regular clinic visits and audits covering billing, cash handling, inventory control, asset maintenance, documentation, SOP compliance, and operational risk management.
- Business Development & Stakeholder Engagement
- Support marketing initiatives, promotional campaigns, and business growth activities while collaborating closely with doctors, clinic teams, clients, and internal departments to achieve organizational objectives.
Requirements
- 5 years operational experience in the related pharma / medical industry
- Fluent in English, Bahasa Melayu, and Mandarin
- Located in JB or willing to relocate to JB
- Own transport for site visiting or clinic visitation
- Possess leadership, good communication and decision making experience
Skills Required
- At least 5 years of operational experience in the pharmaceutical or medical industry
- Fluency in English, Bahasa Melayu, and Mandarin
- Located in Johor Bahru or willing to relocate to Johor Bahru
- Own transportation for site and clinic visits
- Leadership experience
- Strong communication skills
- Decision-making experience
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The Company
What We Do
MVC Resources is a Malaysia-based human resources and recruitment consultancy that helps organizations address talent and skills gaps. It supports employers with recruitment, executive search, talent management, talent profiling, payroll outsourcing and human-capital advisory. The company also provides HR technology integration and helps digitize HR functions, streamline hiring and inform workforce decisions. Its clients include startups, SMEs and multinational organizations.
