Regional Onsite Services Manager

SUMMARY

The Regional Onsite Services Manager reports to the Operations Manager and manages multiple Site Engineering Managers located at TGW‘s U.S. customer facilities within the Regional Manager’s area of jurisdiction. The Regional Onsite Services Manager supervises the escalation of onsite financial, operational, and personnel issues and partners with onsite management, internal departments, and the customer as needed to resolve such issues. This position also develops and manages key customer relationships and grows LTS sales by coordinating between the customers within his/her assigned portfolios and internal TGW departments to realize additional sales opportunities.

DUTIES AND RESPONSIBILITIES

• Supervises a team of Site Engineering Managers located at each customer facility within designated region.

• Oversees customer contracts and analyzes performance towards contracted KPIs. Supports onsite teams in developing strategies to improve performance for respective contracts.

• Identifies opportunities to for account / portfolio growth. Partners with internal departments (LTS Sales, Realization, Software, and Controls) to develop quotes to address sites’ sales needs, creates and manages change order requests, and completes other tasks to grow LTS sales within region of authority.

• Monitors and participates in escalation of operational issues as necessary, ensuring problems are communicated timely, necessary parties are involved, and situations are resolved promptly.

• Participates in sales discussions and contract development for new and existing customers to ensure continued growth of LTS business.

• Creates and implements strategies to ensure contract compliance and continued operations at all customer sites despite absenteeism, labor shortages, and/or other staffing difficulties that may exist.

• Performs additional duties as required.

REQUIREMENTS

Education: Bachelor’s degree (in Engineering, Business Administration, Operations Management, or related) or equivalent work experience

Experience: Several years of experience in a regional or multi-site management role, managing staff and service operations across multiple sites or within a designated region.

Travel: Ability to travel domestically & internationally approximately 50%.

Skills & Abilities

• Thorough understanding of material handling systems and automation technologies required; direct knowledge of/experience with TGW portfolio of products preferred.

• Demonstrated leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques.

• Excellent communication skills (verbal and written) and customer service skills.

• Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint, etc.)

Physical Requirements

• Ability to sit for extended periods of time.

• Ability to use office equipment and computers throughout working day.

• Ability to stand, walk, and reach with hands and arms regularly.

• Ability to lift and carry supplies and materials up to 25 lbs on occasion.

• Ability to see, talk, and hear regularly.

Equal Opportunity Employer

TGW Systems Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.