Regional Manager (North America)

Connect with us to connect the world.

12Go, being a part of  Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

Providing trips for customers in almost 100 countries around the world, the Supply team represents more than 10 nationalities - if you're seeking a multicultural workplace and an exciting career, welcome aboard!
1. Manage the complete operator lifecycle stages:

• Business Development/Sales: Identify growth opportunities by contracting new transport operators within your region, maintain a healthy sales pipeline, and meet quarterly quotas.
• Onboarding new operators (Ops, Data entry, Inventory): Work with cross- functional supply teams to ensure smooth and efficient onboarding of operators (technical, content, marketing alignment) and ensure that
  prioritizing is set according to the business needs
• Day-to-day Operations (Ops, Data entry, Inventory, Ticketing): Work with cross-functional supply teams to ensure pre-defined SLAs are met, identify region-specific bottlenecks, and suggest solutions.
• Account Management: Optimize operator relationships and drive consistent growth (e.g., commercial terms, inventory coverage, content optimization).
• Provide special attention to top-tier clients to ensure satisfaction and long- term retention.
• Define and optimize supplier-centric processes aimed at increasing supplier satisfaction.
  

2. Leverage our group strengths to ensure Travelier Suite growth (All brands, TMS,
Capital):

• Present various services/solutions that Travelier can offer as a group and that operators can benefit from:
• TMS: Client Mapping & Engagement Map all relevant clients, organize initial meetings, and engage stakeholders to
  drive relationships and opportunities within the region.
• Special Deals (Capital): Deliver a set number of special deals from your region. Through this great initiative, we are offering our operators funding at a very competitive rate, which should enable them to accelerate their business growth.
  

3. Know your region - Own your growth strategy

• Serve as the main focal point for the region and stay on top of all industry-related updates.
• Define and lead your "win a country" strategy, emphasizing quick-win solutions alongside mid- to long-term strategies.
• Be familiar with all relevant data related to your region: competitors and threats, distribution channels and opportunities, tourism trends, macro changes, regulations, etc.
  

4. Interface with our OTAs

Work closely with other teams in our organization and serve as the main focal point for different Travelier brand stakeholders (CEOs, Product, Marketing, Customer Support).

5. Leading the Business Development Team

• Managing a team of 3-7 Business Development Managers.
• Leading the team to achieve KPIs by tracking key metrics and ensuring they are consistently discussed and optimized.
• Developing team capabilities through mentoring, role modeling, and professional growth initiatives

• 5+ years of experience in Business Development, Sales, or Account Management, preferably in the travel, transportation, or OTA (online travel agency) industry.
• Proven track record of driving revenue growth and expanding market share within a defined region.
• Experience in managing cross-functional teams and working closely with Operations, Marketing, and Product.
• Demonstrated ability to build and maintain long-term partnerships with top-tier clients.
• Strategic mindset with the ability to define and execute regional growth strategies (“win a country” approach).
• Solid understanding of supplier lifecycle management, from contracting to onboarding and account optimization.
• Analytical skills: ability to interpret data, identify trends, and translate insights into actionable strategies.
• Strong negotiation skills and experience with commercial terms, special deals, and partnership agreements.
• Excellent communication and stakeholder management skills, including working with executives and multiple brands.
• Familiarity with industry-related regulations, tourism trends, competitive landscapes, and macroeconomic factors affecting the region.
• Entrepreneurial and proactive approach to identifying growth opportunities.
• Fluency in English and Spanish.

• Engaging work on a product that enables millions of travelers to book their trips daily;

• Full-time remote working - 5 days week, 8 hours per day;
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
• Internal growth and internal mobility opportunities;
• Competitive annual leave, sick leave, and public holidays;
• Annual company offsite.
  

What should I do to dive into 12Go company culture?

Apply! Update your CV and get ready to experience the best interview flow with our top talents.

We can’t wait to see you and share this awesome adventure together!