Service Center
CSCS VAPosition Summary
The Business Development Manager ("Hunter") is responsible for identifying, pursuing, and closing new national and multi-location accounts to drive revenue growth across Caliber’s lines of business. This role develops and executes a strategic prospecting plan, engages executive-level decision makers, and positions Caliber as the preferred partner through consultative, value-based selling.
The Hunter leads complex sales cycles from first outreach through contract execution, aligning client needs with Caliber’s capabilities and operational consistency. Success requires strong pipeline discipline, the ability to navigate multi-stakeholder organizations, and close partnership with Operations and internal support teams to ensure commitments made in the sales process can be delivered at scale.
Essential Job Duties
- Develop and execute a strategic prospecting plan to target and win new national and multi-location accounts
- Build and manage a robust pipeline, including lead generation, qualification, discovery, solution development, and closing
- Conduct executive-level outreach and relationship development with C-suite, VP, and Director stakeholders
- Lead discovery to understand client objectives, pain points, service requirements, and vendor process
- Create and present compelling proposals that align Caliber’s capabilities to client needs, including service scope, coverage, and performance expectations
- Lead contract, pricing, and service level agreement (SLA) negotiations in partnership with internal stakeholders
- Coordinate cross-functionally (Operations, Finance, Legal, Billing, Implementation, and other support teams) to ensure deal feasibility and smooth onboarding readiness
- Drive internal alignment and obtain approvals for pricing, terms, and commitments
- Maintain accurate pipeline forecasts, activity reporting, and opportunity notes in CRM
- Represent Caliber at industry events, conferences, and client meetings to build brand credibility and generate opportunities
- Monitor market dynamics, competitive landscape, and industry trends to refine targeting and value messaging
- Partner with Business Account Managers / account management teams to ensure clean handoffs post-close, including documentation of commitments, scope, and success metrics
- Participate in QBRs to ensure you remain connected to existing clients
- Contribute to broader sales and company initiatives as needed
Preferred Skills and Experience
- 8+ years of B2B sales experience with proven success closing complex, multi-location or national accounts (automotive, fleet, insurance, or related services preferred)
- Demonstrated ability to build pipeline from scratch through outbound prospecting and relationship development
- Proven track record of meeting or exceeding new business targets (revenue, account wins, pipeline coverage)
- Experience managing long, multi-stakeholder sales cycles and navigating procurement, legal, and operational reviews
- Strong executive presence with the ability to influence senior decision makers
- Experience negotiating contracts, pricing agreements, and performance-based service metrics
- Strong analytical mindset; ability to build business cases and ROI/value narratives
- Excellent presentation, communication, and negotiation skills
- Highly organized, self-motivated, and results-driven; strong follow-through and urgency
- Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM tools, Salesforce
- Professional demeanor with a “World Class” customer service approach
- Travel: as needed to support client meetings, onsite presentations, and industry events (typically 50% to 80%, based on territory and target account footprint)
Performance Measures
- New account wins (national and multi-location)
- New revenue growth (bookings) and ramp to production volume
- Pipeline health (coverage, stage progression, conversion rates)
- Sales cycle effectiveness (time to close, win rate, forecast accuracy)
- Quality of handoff and onboarding readiness (clear scope, SLAs, documentation, internal alignment)
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
Skills Required
- 8+ years of B2B sales experience
- Proven success closing complex, multi-location, or national accounts
- Experience building pipeline through outbound prospecting and relationship development
- Track record of meeting or exceeding new business targets
- Experience managing long, multi-stakeholder sales cycles and navigating procurement, legal, and operational reviews
- Strong executive presence and ability to influence senior decision makers
- Experience negotiating contracts, pricing agreements, and performance-based service metrics
- Strong analytical mindset and ability to build business cases and ROI/value narratives
- Excellent presentation, communication, and negotiation skills
- Highly organized, self-motivated, results-driven, with strong follow-through and urgency
- Proficiency in Microsoft Office and CRM tools, including Salesforce
- Eligibility to work in the U.S. without restrictions
- Experience in automotive, fleet, insurance, or related services
Caliber Collision Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Caliber Collision and has not been reviewed or approved by Caliber Collision.
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Healthcare Strength — Day-one eligibility for medical, dental, and vision is broadly highlighted, alongside company-paid life, AD&D, and disability insurance. Supplemental options such as FSA and accident/critical-illness coverage expand the offering.
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Retirement Support — A 401(k) with company match is a consistent feature, with some materials noting automatic enrollment. This provides structured support for long-term savings from the start.
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Leave & Time Off Breadth — Paid holidays and PTO are offered from day one or begin accruing immediately for full-time teammates. Immediate access to time off is presented as part of the standard package.
Caliber Collision Insights
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
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