Regional Manager (3178)

POSITION TITLE: Regional Manager

DEPARTMENT: Operations

REPORTS TO: Regional Vice President of Operations

CLASSIFICATION: Exempt

JOB SUMMARY: As a Regional Manager for our multifamily real estate company, you will serve as a dynamic business leader overseeing and managing the operational aspects of multiple residential properties within your designated region. Reporting to the Director of Operations, your responsibilities will encompass a wide range of functions, including property management, financial oversight, tenant relations, marketing and leasing, regulatory compliance, team development, and communication collaboration.

VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Property Management:

• Ensure the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.
• Develop and manage the operating budget, analyzing financial reports for cost savings and revenue enhancement.
• Implement and monitor property policies and procedures to maintain high living standards for residents.

Maintain and Manage Financial Responsibilities:

• Work cross-functionally with the Asset Management team to ensure the strategic goals and business plan are achieved. Monthly financial review with ownership and weekly calls.

• Implement Value Add Business Plan for unit renovations and provide feedback.
• Work alongside the Accounting Department to ensure successful monthly reporting. Assist and review reclass/accrual and budget variance reporting with community managers and accounting team.
• Monitor utility usage on the property. Report, discuss and problem-solve with Asset Management
• Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.
• Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices and resident refunds.

Maintenance and Property Conditions:

• Ensure the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections and communicate concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

• Review reports for repairs and maintenance and evaluate timely completion of work orders.
• Ensure make ready turn times being met in compliance with company policy.
• Oversee compliance with required permits for operating the property, such as pool, elevator, etc.

Tenant Relations:

• Address tenant concerns promptly and professionally.
• Implement strategies to enhance tenant satisfaction and retention.
• Oversee resolution of tenant disputes and conflicts.

Marketing and Leasing:

• Collaborate with the marketing team for effective leasing strategies.
• Monitor market trends and adjust leasing strategies accordingly.
• Ensure occupancy goals are met through effective marketing efforts.
• Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the portfolio.
• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Consistently review, evaluate, and interpret market conditions and recommend adjusted rental and renewal pricing strategies as needed to drive occupancy and revenue growth.
• Ensures that web sites and collateral materials are accurate and updated.

Regulatory Compliance:

• Ensure compliance with local, state, and federal regulations in property management.
• Stay informed about changes in legislation and industry standards, implementing necessary adjustments.

Team Development/Human Resources:

• Lead and supervise community managers and onsite teams to ensure efficient and effective property operations.
• Collaborate with the People and Culture Department to manage the employee life cycle, including recruiting, motivating, mentoring, coaching, and performance management.
• Ensure timely payroll processing and closure by holding community managers accountable to deadlines and timeframes.
• Assist community managers with team performance management, including implementing corrective coaching and Performance Improvement Plans (PIPs) as needed.
• Conduct regular performance evaluations and provide constructive feedback to enhance team performance.
• Foster effective communication and collaboration among property management teams.
• Understand and adhere to HR policies, guidelines, and the employee handbook, providing guidance to community managers on compliance.
• Promptly report any workers’ compensation issues and/or employee incidents to the appropriate parties, including the workers’ compensation carrier, management, and human resources.

Measures of Success:

• Resident feedback on quality and timeliness of resident services provided.
• Resident turnover rates.
• Manage property operations, including inspections, maintenance, and long-range capital improvements planning.
• Ensure financial responsibilities are met, reviewing budgets, expenses, and investor reports.
• Cultivate and retain relationships with owners, partners, and executives for the assigned portfolio.
• Oversee property maintenance, compliance with permits, and utilities usage.
• Manage property personnel, including hiring, training, and performance evaluations.
• Monitor marketing activities, providing input on strategies and pricing adjustments.
• Perform other duties as assigned to support property operations.

EDUCATION/EXPERIENCE:

• Required: Associate degree in Business Administration
• Preferred: Bachelor's degree, Real Estate Management, or a related field.

COMPETENCIES:

• Strong leadership and interpersonal skills
• Financial acumen
• Proficiency in property management software
• Knowledge of real estate regulations, and market trends.

Key Qualities:

• Leadership: Inspire and lead property management teams to achieve excellence.
• Adaptability: Navigate and adapt to the ever-changing real estate market and business landscape.
• Stakeholder Orientation: Build and maintain positive relationships with tenants, property owners, and corporate teams.
• Strategic Thinking: Develop and implement strategic plans to achieve regional goals and objectives.
• Decision-Making: Make informed and timely decisions to address operational challenges and opportunities.

Professional Development: Continuously update knowledge of real estate trends, regulations, and best practices through training and professional development.

Schedule: May be scheduled for morning, afternoon, or evening shifts during the regular workweek and on weekends. May be required to work additional hours as necessary.

Travel: Ability to travel up to 60% throughout the company footprint.

Work Environment:

• Professional office environment with quiet noise level.
• While performing the duties of this position, the employee is required to lift, move, and carry items such as mail, supplies, packages, ladders, cases of paper, soda, or water according to the following frequency:

Between 1-25 lbs.

• Constant Need (50 to 100%)

Between 25-75 lbs.

• Occasional Need (1 to 33%)

Between 75-150 lbs.

• Rare Need (less than 1%)

Over 150 lbs.

• Rare Need (less than 1%)

Lifting and carrying weights exceeding 50 pounds is accomplished with assistance from one or more persons and using appropriate equipment such as carts. Personal protective equipment, such as a back brace, must be worn when needed.