Lead the future of alternative dispute resolution.
At Veritext, we handle the details so legal professionals can focus on achieving outcomes. As the Operations Director, ADR, you'll play a pivotal leadership role in driving business growth, operational excellence, and client success across an ADR business, office, or region. You'll lead high-performing teams, strengthen relationships with clients and neutrals, and help shape strategies that elevate performance and expand our market presence.
What You'll Do
- Drive strategic growth through business planning, market expansion, innovation, and relationship-building initiatives.
- Own financial and operational performance, including revenue growth, profitability, forecasting, utilization, and client retention.
- Develop and mentor Business Managers and emerging leaders while fostering a culture of accountability, collaboration, and continuous improvement.
- Lead neutral recruitment and roster strategy to ensure strong market coverage, practice-area expertise, and diversity of talent.
- Partner with clients, counsel, referral sources, and internal stakeholders to strengthen relationships and support business development efforts.
- Ensure exceptional service delivery by optimizing operations, implementing best practices, and driving adoption of key systems and technologies.
- Collaborate across ADR and Veritext teams on strategic initiatives, integrations, acquisitions, and organizational projects.
- Support dispute resolution operations and case management activities when business needs require.
- 10+ years of leadership experience in ADR, legal operations, professional services, or a related field.
- Bachelor's degree required; advanced degree preferred.
- Demonstrated success leading teams, driving business performance, and executing strategic initiatives.
- Strong financial, operational, and business acumen.
- Deep understanding of ADR operations, client service, and dispute resolution processes.
- Exceptional relationship-building, communication, influencing, and problem-solving skills.
- Experience leading organizational change, integration efforts, or large-scale business initiatives is a plus.
- High level of professionalism, discretion, and proficiency with business technologies and Microsoft Office.
At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:
- Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
- 401(k) with company match to help you plan for the future
- Flexible hybrid or remote work options for many roles
- Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
- Earned wage access, giving you the flexibility to access a portion of your pay before payday
- Employee equity and referral programs, because our success is shared
- Robust mental health and wellness resources to help you thrive at work and at home
- Ongoing learning and development opportunities, including training, mentorship, and career growth programs
- A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares
Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.
As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.
At Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.
Veritext is proud to be an Equal Opportunity Employer and a participant in E-Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I-9.
We look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.
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Skills Required
- Bachelor’s degree or higher
- 10+ years of experience in ADR, legal operations, professional services, business leadership, or a related field
- Proven success leading teams, business operations, strategic growth, and organizational initiatives
- Executive leadership experience developing leaders and building high-performing teams
- Business and financial acumen, including financial performance management and strategic planning
- Deep understanding of ADR operations, client service, and dispute resolution practices
- Relationship management, business development, communication, and influencing skills
- Decision-making, problem-solving, and conflict resolution capabilities
- Experience leading organizational change, integration efforts, or large-scale initiatives
- Proficiency with Microsoft Office and organizational systems
- Sound judgment and discretion when handling confidential information
What We Do
The Leader in Legal Services Veritext provides industry-leading deposition and litigation services. Our coverage is nationwide, with services available across the United States. Our mantra is "Better in Every Case" with the objective of providing you with reliable, on-time service together with exceptional results. Our experience and industry know-how is extremely valuable, with a proven track record that includes highly successful services for Fortune 500 companies and large, high-profile trials. Global Coverage At Your Fingertips Veritext has offices both internationally and across the United States, with its corporate headquarters located in New Jersey. Our company has superior legal resources with over 10,000 court reporters and legal support specialists, in addition to over 600 affiliate firms. Through this expansive network, Veritext can provide deposition and litigation services to its clients, anywhere, anytime. Great People Bring Great Results Veritext employees and deposition professionals are at the root of our success, with the drive and skill to go the extra mile, to ensure that our clients receive the most value from our services. We know we are only as good as the quality of our employees, and we deliver with our highly credentialed legal support service specialists providing benchmark results in the industry
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