Regional Lead

Regional Lead

Wrexham, Warrington or Aspect House Glasgow

Salary from £40,400 + excellent benefits

Full time, permanent position   

Closing date- Friday 1st of May 2026  

Help us create a better future, quicker!

The UK Government has mandated targets for the rollout of Smart Meters up to the end of 2026. This is one of the largest and most complex gas and electricity deployments in the world and presents unique challenges to the UK deployment of over 50m meters. Field Services provides installation and maintenance services through its Meter Operators for all Energy Retail customers, with c5m meters in the portfolio.

The Regional Lead will work as part of a team with the Smart Meter Operator Partners to optimise performance and resolve issues within their regional zone, which may impact the likelihood of achieve regulatory targets.

What you'll be doing

• Support the Smart Meter Operator Partners in all areas of performance with a view to meeting agreed targets.  A close working relationship is required with the Smart Meter Operator Partners and working on their premises will sometimes be required.
• Drive industry leading performance from our Meter Operator Partners, through assimilating wider plans into successful delivery in your region, analysis of their operations and close management of KPIs, with particular focus on:
  • Aborted jobs
  • Appointment generation
  • Engineer efficiency
  • Stock control
  • Health & safety
  • Guaranteed standard failures
  • Customer complaints

• Monitoring and reporting of various performance metrics within your region, to identify trends and issues
• Discussion and management of KPIs through the Smart Field Services governance meeting structure
• Identify issues impacting performance in your region, and where appropriate create improvement plans with internal stakeholders and the meter operators, and monitor subsequent progress
• Developing new operational measures as appropriate, working alongside the Operational Planning Team
• Be an escalation point between the business and the Smart Meter Operator Partners for any issues such as customer complaints
• Provide analysis and performance data to regularly benchmark regional performance with your peers
• Work with the metering operator partners and managers across Energy Retail to develop and improve the services provided
• Fully engage internal and external stakeholders to ensure service levels meet requirements

What you'll bring

• Creating and delivering plans, to meet and exceed performance measures and business objectives
• Good knowledge of Energy Retail value chain to identify and anticipate issues for the wider business from any metering related activity. In addition, have the business network to work with the wider business on any issues
• An ability to retrieve and collate data from various sources and provide meaningful reports
• Be able to build sound working relationships with all internal customers and develop strong commercial relationships with external parties
• Design, implement and maintain reports
• Ability to drive forward projects and solutions within tight timescales
• Well-developed influencing and negotiation skills
• Proven ability to communicate effectively at all levels within organisations
• Sound understanding of the commercial environment and ability to demonstrate strong analytical and problem-solving skills
• Ability to stay calm under pressure and to take risk balanced decisions
• Proven ability to generate continuous improvement in daily operations

Minimum Criteria

• HNC / HND or equivalent in business or management, or relevant work experience
• Ability to identify and implement change
• Ability to manage a range of complex relationships both internally and externally, often against a backdrop of conflicting aims and priorities
• High degree of accuracy and attention to detail
• Strong problem solving and analytical skills 
• Good facilitation and presentation skills
• Sound understanding of the commercial environment
• Proven ability to generate continuous improvement in daily operations

What’s in it for you  

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.  

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: 

• 36 days annual leave 
• Holiday Purchase – perfect your work/life balance with extra annual leave 
• Share Schemes 
• Payroll Giving and Charity Matched Funding 
• Technology Vouchers – save more and spread the cost of your technology purchases 
• Electric Vehicle Schemes – to help you transition to green/clean driving 
• Cycle to Work scheme and Public Transport Season Ticket Loans 
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments 
• Life Assurance (4x salary) 
• Access to Savesmart financial wellbeing support 
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more 

Why ScottishPower 

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. 

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. 

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected]

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below