Harbor Health
Regional IT Systems Administrator
San Antonio, TX | Information Technology | Full-Time
POSITION OVERVIEW
Harbor Health is seeking a driven and resourceful Regional IT Systems Administrator to join our growing team. As Harbor Health's frontline technology partner for clinic adoptions and ongoing site operations, you will blend hands-on field work with systems administration to ensure our clinics in Austin, San Antonio, El Paso, and Dallas are seamlessly integrated into Harbor's IT ecosystem. The right candidate will thrive in hands-on problem solving, be eager to travel, and bring a customer-service mindset that ensures clinicians and staff have reliable technology to deliver care to our members. This role is expected to travel approximately 75% of the time for the first 6–12 months, reducing to approximately 20% thereafter.
POSITION DUTIES AND RESPONSIBILITIES
Clinic Adoption & Field Operations
- Act as the onsite lead for bringing new clinics onto Harbor's IT stack, including networking, desktop services, telephony, and clinical endpoints
- Oversee site IT builds, clinic cutovers, and post-go-live stabilization
- Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices
Systems Administration
- SaaS system administration and account lifecycle management
- Apply Harbor's configuration standards and patching practices in coordination with IT and Security
- Handle elevated (Tier 3+) support work routed from the IT Service Desk
Network & Infrastructure Support
- Partner with vendors and IT leadership to maintain reliable, secure clinic networks
- Troubleshoot connectivity, telephony, and device escalations
- Maintain asset inventories and ensure accurate equipment tracking across all sites
Security & Compliance
- Support endpoint security, enforce security protocols, and maintain secure configuration practices
- Surface risks and anomalies to Harbor's Cybersecurity team
Project Participation
- Operate independently on clinic integration projects from scoping through go-live
- Balance project responsibilities with day-to-day support and operations
Documentation & Knowledge Transfer
- Maintain documentation of site configurations, standards, and changes
- Provide timely updates and feedback to ensure continuity across the team
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
Required
- BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR Associate degree/certification with 3+ years of IT field operations experience; OR 5+ years in IT support/field operations with exposure to systems administration
- Proficiency in supporting desktops, networks, data, security, and SaaS systems
- Required experience within the healthcare or health tech field
- Familiarity with IT Service Management (ITSM) at Tier 1–3 levels
- Skilled in endpoint management, asset tracking, and imaging/deployment processes
- Working knowledge of networking concepts including switches, firewalls, and wireless technologies
- Strong troubleshooting skills across hardware, software, and network environments
- Awareness of logging, alerting, or observability practices
- Ability to troubleshoot unfamiliar systems and adapt quickly to new challenges
- Customer-service orientation with a focus on clinician and staff experience
- Ability to operate independently with minimal oversight
- Clear, proactive communication and alignment with stakeholders
- High level of organization, documentation discipline, and accountability
Preferred
- Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms)
- Bilingual in English/Spanish
Physical Requirements
- Ability to travel approximately 75% of the time for the first 6–12 months, then ~20% thereafter
- Ability to work in a moderate-stress, fast-paced environment with shifting priorities
- Capacity to handle physical demands of field operations including equipment handling
WHAT WE OFFER
- Competitive salary and incentives
- Generous PTO
- 10 paid holidays
- Medical, Dental, and Vision Insurance
- 401k Investment Plan
- Company Equity
At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!
Skills Required
- BA/BS in IT, Healthcare, or related with 1+ years IT field operations OR Associate/certification with 3+ years OR 5+ years IT support/field ops
- Required experience within the healthcare or health tech field
- Proficiency supporting desktops, networks, data, security, and SaaS systems
- Familiarity with IT Service Management (ITSM) at Tier 1-3 levels
- Skilled in endpoint management, asset tracking, and imaging/deployment processes
- Working knowledge of networking concepts including switches, firewalls, and wireless technologies
- Strong troubleshooting skills across hardware, software, and network environments
- Awareness of logging, alerting, and observability practices
- Customer-service orientation focused on clinician and staff experience
- Ability to operate independently with minimal oversight and communicate proactively
- Ability to travel approximately 75% initially (6-12 months), then ~20% thereafter
- Ability to handle physical demands of field operations and work in a fast-paced environment
- Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms)
- Bilingual in English/Spanish
What We Do
Why Harbor? Here, flourishing is everything. Simply put: you’re a person, not a patient. And we all want to get and stay healthy — but the current way doesn’t make us feel part of the process. Start your health journey with us and you won’t have to go it alone. We’ll collaborate to make the right choices along the way — from where you get your care (a clinic, your office, your home, a mobile office) to how we help you get and stay well. That’s the co-creation of health.
