Regional Customer Quality, EU

About the Role

This position is supporting the executive Quality interface in the Region for one global OEM customer across Connected Car and Car Audio.  This position is the counterpart to the Supplier Quality Assurance at the OEM and brings the voice of the customer into the HARMAN organization. The position is part cross functional teams (program management, engineering, and operations) to deliver to our targets on initial quality, new product introduction, HARMAN supplier quality and warranty improvement.

What You Will Do

This role drives activities in the Region to support the key decision maker Customer Q Leader on all aspects of product quality for a single OEM customer.  Drive continuous improvement through process and product improvements to resolve, eliminate and prevent quality issues in the Region.

• Ensure that HARMAN has properly considered the Voice of the Customer throughout product development and production; Use knowledge of the customer’s product and processes to drive customer satisfaction.
• Represent HARMAN at customer meetings, conferences and training in the Region; Assure HARMAN is current and in compliance with customer quality requirements and be the first line of contact for quality concerns, improvement ideas and supplier quality awards in the Region
• Champion investigations to closure (speaker, amplifier, head unit) through effective problem solving and reporting.
• Supports monthly quality reviews with action out of the Region including Program Management, sales, engineering, and manufacturing to drive continuous improvement.
• Manage customer ratings and score cards to insure accuracy of customer quality information and initiate steps to resolve inaccuracies in the Region; Review and regularly report quality metrics including warranty, initial quality and development process adherence in the Region
• Ensure information flow related to customer returns and warranty problems to appropriately address both design and manufacturing causes; and to facilitate awareness and deployment of countermeasures as lessons learned (Yokoten).
• Provide resources to facilitate product/process change implementation and support customer production trial runs as required.  Assist Harman manufacturing plants in Region in gaining customer approvals of changes and PPAP’s.
• Monitor/Audit manufacturing sites in the Region to communicate best quality practices from site to site, and ensure compliance to customer requirements.
• Support manufacturing plants in the Region with development of holistic safe launch plans and drive customer approval for launches, transfers and qualifications.
• Ensure that warranty agreements and analysis plans are agreed upon with the customer in the Region and execution plans are in place for the Region

What You Need to Be Successful

• Bachelor’s degree with a preference for engineering or equivalent (electrical or mechanical)
• 5+ years of progressively responsible and successful experience in an automotive quality role, or a combination of engineering and quality roles in an operations environment.
• 3+ years of experience with automotive electronics, preferably audio and/or infotainment modules.
• 2+ years of experience using AIAG guidelines (APQP, PPAP, PFMEA)
• Excellent analysis and problem solving skills
• Practical experience in root cause analysis using tools , Fault Tree Analysis, Root Cause Failure Analysis, Fish bone, Pareto, 5Y, Is-Is not, Cause and Effect, etc.
• Excellent interpersonal, organizational, verbal and written communication skills required.

Bonus Points if You Have

• Experience in a similar customer quality role at a global Automotive Tier1
• Knowledge of design and manufacturing processes for electronic assemblies, mechatronics or automotive applications with display based user interfaces.
• VDA auditor or equivalent certification.

What Makes You Eligible

• Willingness to travel 5% globally.
• Willingness to work in an office environment (hybrid)
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.