Responsibilities:
- Responsible for sales support, pre- and post-sale, for Marketing Consultants from a group of assigned stations
- Will be the key point of contact for digital orders for assigned stations
- Must gain and maintain an understanding of our digital product offerings
- Resolve issues by taking the appropriate action and escalating issues to either corporate hub management or station sales management as needed
- Help with quotes, pulling invoicing, reporting and questions from sales teams on multiple campaigns
- Monitor campaign performance and make recommendations to sales teams
- Provide Marketing Consultants regular updates on campaign performance
- Must be able to understand digital reporting and analytic metrics
- Responsible for communication between ad ops and the client/sales team, acting as the liaison
- Work alongside and guide the Regional Corporate Digital Operations Team Specialist who enters digital orders and back up that Team Specialist as needed
- Work with the corporate digital billing team to resolve questions about orders or audit orders for accuracy.
- Must be comfortable providing education & training as needed
- Other duties as assigned
Skills and Qualifications:
- Bachelor’s Degree in Marketing, Business, Communications, or a related field
- 1-2 years of experience in digital sales or operations and customer service
- Proficiency with MS Office Suite (Outlook, Word, Excel)
- Strong understanding of AOS and Jira systems
- Excellent communication, problem-solving, and customer service skills
- Strong organizational skills, attention to detail, and ability to manage multiple priorities under deadlines.
Core Competencies:
- Customer-Centric Mindset: Demonstrates patience and empathy, ensuring positive interactions and support for internal stakeholders.
- Collaborative Spirit: Enjoys working with others to achieve shared goals and thrives in a team-oriented environment.
- Creative Problem-Solving: Brings innovative ideas to improve processes and enhance campaign performance.
- Adaptability: Handles shifting priorities and high-volume workloads with professionalism and efficiency.
- Proactive Support: Takes initiative to assist colleagues and resolve issues before they escalate.
- Enthusiasm for Helping Others: Gets excited about enabling fellow employees to succeed and contributing to overall team success.
Skills Required
- Bachelor's Degree in Marketing, Business, Communications, or a related field
- 1-2 years of experience in digital sales or operations and customer service
- Proficiency with MS Office Suite (Outlook, Word, Excel)
- Strong understanding of AOS and Jira systems
- Excellent communication, problem-solving, and customer service skills
- Strong organizational skills and attention to detail
What We Do
Sinclair Broadcast Group, Inc. is one of the largest and most diversified television broadcasting companies in the country. Sinclair owns and operates, programs or provides sales services to more television stations than anyone and has affiliations with all the major networks. In addition, Sinclair is the leading local news provider in the country, as well as a producer of sports content. Sinclair owns a multicast network, four radio stations and a cable network. Sinclair’s broadcast content is delivered via multiple-platforms, including over-the-air, multi-channel video program distributors, and digital platforms. Sinclair, either directly or through its venture subsidiaries, makes equity investments in strategic companies. Sinclair Broadcast Group, Inc. was founded in 1986, went public in 1995 and is traded on the NASDAQ Global Select Market under the ticker symbol SBGI. Throughout our history, Sinclair Broadcast Group has been at the forefront of industry-changing events and technological advances. Our vision and first-to-market mentality drives our ‘next generation’ thinking; stimulating conversations, innovating through our expertise, and advocating for the development of technology and evolving business models. As a leading over-the-air broadcast television company, our primary business is to engage consumers on multiple platforms with relevant and compelling news, entertainment and sports content, and to provide advertisers and business efficient means and value to connect with our mass audiences. We recognize the vital role broadcast television plays in branding and local content delivery, and therefore strive to constantly be at the forefront of leading edge technology and structures to advance the industry.
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