Introduction to the Job
The role is responsible for managing complex and mid-sized customer accounts (including multiple fabs within one country), larger product portfolios, or a portfolio of smaller products. The position may also contribute to sales at large or strategic customers. The role operates independently, applying broad business practices and procedures, while working under general managerial direction to drive customer success, revenue growth, and long-term partnerships.
Roles and Responsibilities
Customer Relationship & Stakeholder ManagementManages customer relationships at management and senior stakeholder levels.
Tailors communication to different audiences to effectively influence decisions and move deals forward.
Manages customer accounts covering new system sales and/or Installed Base & Service (IB&S) business.
Develops and deepens customer trust, including active engagement during shortages to jointly execute system deliveries and upgrade demand in alignment with management.
Ensures strong customer intimacy through regular engagement at relevant forums, such as ERM, TRM, and Voice of Customer sessions.
Maintains close alignment with customer manufacturing and operational stakeholders.
Interacts closely with Operations and Business Lines (BLs) up to management level.
Collaborates with BLs to find solutions that meet customer needs while providing feedback for product and service development.
Plays a key role in the preparation and execution of ERM meetings.
Orchestrates cross-functional ASML teams to manage deliveries and provide solutions on time, within cost, and at the required quality level.
Develops and executes customer-specific business strategies and account plans for new systems and/or IB&S business.
Creates integrated business proposals (VPAs) that cover the full ASML portfolio of products and services.
Drives internal alignment and secures approvals on business proposals through DST processes.
Grows service business by developing strategic Service Roadmaps (SRMs) for assigned accounts or regions.
Supports and contributes to negotiations (together with management) on customer agreements related to new systems and IB&S, including VPAs and SLAs.
Prepares and supports DST meetings related to contract negotiations.
Reviews IB&S performance against contractual commitments and adjusts contract structures to capture value from over‑performance where applicable.
Negotiates agreements with customer stakeholders, escalating to internal senior leadership (Directors, VPs) when required.
Ensures execution and monitoring of VPAs and agreements to deliver as planned.
Manages new system business planning over a 1–2 year horizon, including demand, timelines, and feasibility alignment with Customer Support (CS) and Sales Operations.
Drives execution of new systems, VPAs, and/or IB&S sales to ensure on-time delivery.
Manages short- to mid-term IB&S business planning, including maintenance, upgrades, relocations, and services.
Demonstrates the value of upgrades and service offerings in collaboration with IB&S Technology Leadership and converts these into sales opportunities.
Prepares business cases (with CSCM and P&D support) for inventory baseline deviations, clearly articulating customer value and ASML cost impact.
Represents the Voice of the Customer within Customer Teams and CS&S organizations.
Gathers customer insights, requirements, and expectations and translates them into actionable input for internal stakeholders.
Identifies opportunities and shares them with Technology Leadership at the Customer Team (CT) level.
Supports target setting for New Systems and IB&S by providing customer input to CS&S.
Manages customer-specific ESG topics and compliance with relevant market regulations related to New Systems and IB&S.
Accountable for revenue and contribution margin for New Systems and/or IB&S within the assigned account or region.
Responsible for demand forecasting and timeline planning for New Systems and/or IB&S within Customer Team scope.
Education and Experience
Master’s degree in a technical discipline with substantial relevant experience, or equivalent
Additional education in Business Administration or commercial disciplines is preferred.
Solid experience in customer account management, ideally within the semiconductor or high‑tech industry.
Skills
Strong customer and stakeholder management skills at management and executive levels.
Excellent communication skills, with the ability to tailor messages for diverse audiences.
Proven negotiation and contract management capabilities.
Strategic thinking and business planning expertise.
Strong cross-functional collaboration and orchestration skills.
Ability to operate independently while navigating complex organizational environments.
Commercial acumen combined with technical understanding of semiconductor manufacturing and service business models.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an AccommodationASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Skills Required
- Master's degree in a technical discipline
- Substantial relevant experience
- Experience in customer account management within the semiconductor or high-tech industry
- Additional education in Business Administration or commercial disciplines
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
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