Regional Account Manager

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

We have an exciting opportunity for Regional Account Manager to drive multi-disciplinary activities to ensure customer satisfaction and account profitability.

Role and responsibilities:

• Leads the development and execution of long- and short-term account business plan for assigned customers.

• Supports customer specific product sales/marketing strategies for new products and installed base business.

• Develops and maintains a partnership relationship with customers leading to increased customer satisfaction and loyalty.

• Understands the customers business, processes and key issues.

• Offers solutions to customer challenges via ASML product offering.

• Develops potential new customers and markets for ASML products.

• Creates and maintains accurate sales forecast for assigned customers.

• Gathers and communicates customer and market information to ASML management, BL’s and marketing, including competition.

• Handles for commercial agreements in line with ASML targets and customer needs. This covers new products and installed base business.

• Ensures quotations, orders and all other customer communication are handled promptly and accurate (quote to cash).

• Drives operational excellence, strategic alignment and integration of activities with other sectors and business lines to ensure integrated customer account management.

• Leads the local account team and developing performance.

• Analyzes issues (technical & non-technical) to a solution if they cannot be resolved by normal functional channel and ensures the appropriate priority is given to the issue.

• Perform other duties as assigned or required.

• Bachelor’s degree in an engineering field or other relevant field.

• 7+ years of experience in the semiconductor field required, preferably in customer facing roles.  

• Strong verbal and written communication skills.

• Interpersonal skills.

• Motivational and leadership skills.

• Present concepts and influence others.

• The ability to analyze and find solutions for complex issues.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

• The employee is occasionally required to move around the campus.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The environment generally is moderate in temperature and noise level. 

• Must be able to read and interpret data, information, and documents.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Must be able to travel up to 25% of the time based on business needs.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.