Refugee Case Manager - Miami (Temporary)

This is a temporary position, effective through March 1, 2026 - August 14, 2026.

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

WHAT YOU WILL DO:

The Refugee Case Manager is a non-exempt position responsible for the provision of services to refugees and eligible clients that lead to their self-sufficiency and integration. The Refugee Case Manager will be responsible for the completion of enrollments, assessments, client eligibility determinations, service plans, and client data collection in order to help refugees and their families achieve success in their integration into life in the United States. In this role, the Refugee Case Manager will also work across programs such as Preferred Communities, Refugee Employment, Refugee Resettlement, and other refugee programs.

• Enroll eligible clients by completing all necessary forms.
• Provide orientation to newly enrolled clients
• Assist refugees in developing individualized service plans so that they may achieve self-sufficiency.
• Conduct quarterly assessments of service plans.
• Provide case management, refugees enrolled in the program.
• Determine the needs for medical, legal, mental health, employment, educational, and social services.
• Assist clients with enrolling in services that are geared towards their Service Plans.
• Assess client transportation need and as needed, provide transportation.
• Accompany refugees to appointments.
• Maintain and document in case files for each client in accordance with funder regulations and as required by the agency.
• Prepare and document financial assistance provided towards the client’s goals.
• Complete funder and agency forms.
• Ensure that all grant guidelines are followed, and deadline dates are met.
• Perform other related duties as requested by the Program Manager and Director of Refugee Services.

WHAT WE OFFER:

• $24.52 per hour
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

WHAT YOU WILL NEED:

• Bachelor’s degree in education, human services, social services, or a related field, preferred.
• Previous experience working with refugees and immigrants preferred.
• Two (2) years of successful relevant experience, or a combination of education and life experience required.
• Cross-cultural experience or cultural diversity training required.
• Must be able to speak, read, and write in the English language
• Bilingual, a plus in Dari/Pashto, which are languages spoken by clients
• As a requirement of this position, you may be required to use your personal car to transport clients. Must have a valid driver's license with auto insurance coverage.

WHO WE ARE:

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.