Refugee and Immigrant Program Director

Posted 11 Hours Ago
Be an Early Applicant
Kentwood, MI, USA
In-Office
Senior level
Kids + Family • Social Impact
The Role
Directs refugee and immigrant children’s programs across multiple locations, ensuring compliant, trauma-responsive services and quality care. Oversees staff development, budgets, training, referrals, placements, aftercare, case documentation, and regulatory compliance. Builds relationships with community partners and referral sources while coordinating policies, audits, and program improvements. Requires child welfare program administration experience, behavioral science education, trauma and crisis intervention expertise, strong communication, cultural sensitivity, and the ability to meet medical, driving, background-check, and licensing requirements.
Summary Generated by Built In

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.  As a Refugee and Immigrant Children Program Director, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

  • Attend staff meetings to ensure effective and efficient service coordination;
  • Regularly meet and partner with the Branch Director and other relevant leaders to ensure consistency of programming and to ensure the site is successfully executing service deliverables for refugee and immigrant children;
  • Direct, train, and develop all direct reports and others if needed;
  • Cultivate a trauma-focused environment where program staff model positive adult behaviors, while also nurturing youth and providing structure, support, respect, and active involvement to refugee and immigrant children;
  • Assist the Branch Director with the preparation of the annual budget, goals, and objectives;
  • Ensure program operations and services are consistent with the established agency, state, federal, and licensing standards and requirements;
  • Oversee several work locations to ensure effective operations that meet client needs and quality
    standards;
  • Ensure agency policies and procedures are enforced through completion of staff evaluations, conference request, time sheets and reimbursement vouchers;
  • Maintain, enhance, and develop positive relationships with referral sources, community agencies, and community progressions;
  • Coordinate Residential policy and procedures committee, while ensuring policy consistency with COA, DHHS, ORS, CCI, and other contract regulations;
  • Participate in public relations for the program when appropriate;
  • Ensure all case recording expectations satisfy state and agency requirements;
  • Oversee training curriculum and compliance to include but not limited to the CPI program, refugee and immigrant children training, First Aid/CPR, and new employee orientation;
  • Collaborate with intake and referral teams to ensure appropriate capacity and placement of youth in programs;
  • Audit and oversee the appropriate aftercare and transitions post placement;
  • Stay up to date on current trends and theories related to the program, while proactively recommending changes to agency policy and practice, as necessary;
  • Participate in speaking engagements, courses and learning experiences, when necessary;
  • Implement and enhance the use of the trauma-responsive Sanctuary model of care;
  • Stay abreast of all agency, federal, and state regulatory requirements related to social services;
  • Essential job responsibilities may vary based on the specific needs of each program/department;
  • May be required or asked to participate in a Bethany sponsored event;
  • Complete other duties as assigned.

What Will Make You Successful

  • Bachelor's level degree in Social Work, Psychology, Guidance and Counseling, Consumer or Community Services, Criminal Justice, Family Ecology, Sociology or other relevant human behavioral science degree from an accredited college with at least five (5) years of experience in program administration at a child welfare agency;
  • Master's level degree in Social Work, Psychology, Guidance and Counseling, Consumer or Community Services, Criminal Justice, Family Ecology, Sociology or other relevant human behavioral science degree from an accredited college with at least two (2) years of experience in program administration at a child welfare agency;
  • Active Child Welfare Certification in the state of the work location, preferred;
  • Bilingual in English with a secondary language in Spanish or other common languages spoken by refugee and immigrant populations, strongly preferred;
  • Demonstrated experience with trauma and working with refugee or immigrant youth;
  • Excellent verbal and written communication skills;
  • Must have an ability to provide excellent and compassionate customer service;
  • Ability to work independently and exercise a high level of confidentiality;
  • Demonstrated clinical, therapeutic and crisis intervention skills;
  • Demonstrated ability to work effectively on a multi-disciplinary team;
  • Mature and stable judgment, sensitivity to various cultures and the unique history of refugees;
  • Successfully pass a TB test annually and document preference to receive or decline Hepatitis immunization;
  • Ability to pass required medical exam and have the physical ability to fulfill essential functions, to include but not limited to physical restraints of a resident;
  • Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
  • Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
  • Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
  • Pass a criminal history screen, including state and local child protection agency registries;
  • Exhibit integrity and good moral character to provide appropriate care;
  • Possess the relevant experience and/or qualifications to work with these clients and clients with special needs; and,
  • Be properly trained and licensed, as necessary;
  • Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route:
  • TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood.
  • Results of medical examination (as required by State Licensing, including results of TB tests and immunization records).
  • Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

  • Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
  • Access to training, professional development, and career growth opportunities 
  • Comprehensive health insurance (medical, dental, and vision)
  • 403(b) retirement plan with employer match eligibility
  • Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks) 
  • Access to education reimbursement for those that qualify
  • Comprehensive employee assistance and wellness program 
  • Employer paid long-term disability and group term life insurance 

#LI-AM1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

  • Bachelor’s degree in social work, psychology, counseling, consumer or community services, criminal justice, family ecology, sociology, or another relevant human behavioral science field, plus at least five years of program administration experience at a child welfare agency.
  • Master’s degree in a relevant human behavioral science field, plus at least two years of program administration experience at a child welfare agency.
  • Active child welfare certification in the state of employment.
  • Experience working with trauma and refugee or immigrant youth.
  • Bilingual English proficiency with Spanish or another common language spoken by refugee and immigrant populations.
  • Excellent verbal and written communication skills.
  • Ability to provide compassionate customer service.
  • Ability to work independently and maintain confidentiality.
  • Clinical, therapeutic, and crisis intervention skills.
  • Ability to work effectively on a multidisciplinary team.
  • Cultural sensitivity and mature, stable judgment when working with refugees and diverse populations.
  • Ability to pass annual TB testing, required medical examinations, and immunization or immunity documentation requirements.
  • Physical ability to perform essential functions, including resident physical restraints.
  • Computer skills, including knowledge of Microsoft Office Suite.
  • At least 21 years old with a valid driver’s license and at least three years of driving experience in the United States.
  • Ability to pass a motor vehicle records check and maintain a reliable vehicle with adequate insurance.
  • Ability to pass criminal history screening, including child protection agency registry checks.
  • Integrity and good moral character appropriate for providing care.
  • Relevant experience or qualifications to work with refugee and immigrant children and clients with special needs.
  • Required training and licensing as applicable.
  • Proof of required Tdap vaccination or completion of the primary vaccination series.
  • Commitment to and integration of the agency’s Statement of Faith, Mission Statement, and Commitment to Unity.
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The Company
HQ: Grand Rapids, MI
1,800 Employees
Year Founded: 1944

What We Do

Bethany Christian Services is a faith-based nonprofit that provides social services to children, youth, and families. Its mission is to demonstrate the love and compassion of Jesus Christ by protecting children, empowering youth, and strengthening families. Services include foster care, adoption, refugee and immigrant support, and family strengthening, with the goal of helping children and families be safe, loved, and connected.

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