The Role
The Referral Coordinator will manage referrals, scheduling, and patient communication, while supporting clinical workflows in a healthcare environment.
Summary Generated by Built In
Position Summary
We are seeking a motivated and detail-oriented Medical Assistant / Referral Coordinator to join our onsite team. This hybrid role supports both patient-facing clinical workflows and administrative coordination, including referrals, scheduling, and communication with patients, providers, and external offices.
The ideal candidate has prior experience working in a healthcare or clinical environment and understands basic medical workflows and patient coordination. Direct referral coordination experience is preferred but not required — we are willing to train candidates who are eager to learn, adaptable, organized, and committed to delivering an exceptional patient experience in a fast-paced clinical setting.
Key Responsibilities
We are seeking a motivated and detail-oriented Medical Assistant / Referral Coordinator to join our onsite team. This hybrid role supports both patient-facing clinical workflows and administrative coordination, including referrals, scheduling, and communication with patients, providers, and external offices.
The ideal candidate has prior experience working in a healthcare or clinical environment and understands basic medical workflows and patient coordination. Direct referral coordination experience is preferred but not required — we are willing to train candidates who are eager to learn, adaptable, organized, and committed to delivering an exceptional patient experience in a fast-paced clinical setting.
Key Responsibilities
- Coordinate and manage internal and external referrals, including specialty care, imaging, and diagnostic services
- Schedule appointments with specialists and partner providers
- Assist with insurance verification and prior authorization processes when applicable
- Track referral progress and ensure timely completion of services and receipt of reports
- Serve as a point of contact for patients regarding referral status, scheduling, and next steps
- Collaborate closely with physicians, care coordinators, and clinical staff to support individualized patient care plans
- Maintain accurate documentation within EMR/EHR systems and ensure data integrity
- Assist with general clinical and operational workflows as needed, including hands-on patient support
- Proactively identify and help resolve delays or barriers to care
- Deliver a professional, patient-first experience aligned with a high-quality clinical environment
- Previous experience in a healthcare or clinical environment required
- Familiarity with referrals, scheduling, insurance verification, or patient coordination strongly preferred
- Experience working with EMR/EHR systems preferred
- Strong organizational skills and attention to detail
- Excellent interpersonal and communication skills
- Ability to multitask and thrive in a fast-paced clinical environment
- Professional, dependable, and team-oriented mindset
- Willingness to learn, grow, and expand clinical and operational experience
- Medical Assistant experience or certification is a plus
- Experience in concierge medicine, functional medicine, or specialty clinics
- Experience with drawing blood, CPT license preferred but not mandatory
- Exposure to external imaging referrals, specialty consultation referrals, or advanced diagnostics
- Familiarity with HIPAA and healthcare compliance standards
- Be part of an innovative organization focused on the future of personalized healthcare
- Work in a collaborative and mission-driven clinical environment
- Gain exposure to clinical operations, patient coordination, and advanced healthcare services
- Opportunity for continued learning and professional growth
- Competitive compensation and benefits package
Skills Required
- Previous experience in a healthcare or clinical environment
- Familiarity with referrals, scheduling, insurance verification, or patient coordination
- Experience working with EMR/EHR systems
- Strong organizational skills and attention to detail
- Excellent interpersonal and communication skills
- Ability to multitask in a fast-paced clinical environment
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The Company
What We Do
Human Longevity, Inc. ™ (HLI) is the genomics-based, health intelligence company creating the world’s largest and most comprehensive database of whole genome, phenotype and clinical data. HLI is developing and applying large scale computing and machine learning to make novel discoveries from these data to generate personalized health insights. Our goal is to extend healthy human life by revolutionizing human health and transforming the practice of medicine. Our DNA determines so much about each of us, but other factors can also influence our health. HLI is focused on compiling and analyzing more genotypic and phenotypic data because the combination of both enables us —to generate unprecedented insights and accelerate our understanding into what makes us who we are and what we can change for a life better lived.
