Referral Coordinator I
📍 Heart South1022 North 1st Street, Suite 500, Alabaster, AL 35007
🕒 Full-Time | Day Shift
Join Our Team!Heart South is seeking a highly organized and customer-focused Referral Coordinator I to support patients, providers, and clinical teams by managing referrals, authorizations, and insurance verification. This role is essential in ensuring patients receive timely access to specialty care and diagnostic services.
About Baptist Health Medical Group
Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.
As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.
Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.
Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:
- Medical, Dental, Vision
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- Paid Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
ALL BENEFITS START DAY ONE
Responsibilities
Responsibilities
- Process internal and external referrals and authorizations
- Verify insurance coverage and obtain prior authorizations
- Coordinate patient appointments and follow-up care
- Update patient information in the EHR system
- Communicate with providers, patients, and insurance companies
- Support quality patient care through exceptional customer service
Qualifications
Qualifications
- High School Diploma or GED required
- Medical terminology knowledge preferred
- Two years of related healthcare or medical office experience preferred
- Referral, authorization, or insurance verification experience preferred
- Strong computer, communication, and organizational skills
Skills Required
- High school diploma or GED
- Medical terminology knowledge
- Two years of related healthcare or medical office experience
- Referral, authorization, or insurance verification experience
- Strong computer skills
- Strong communication skills
- Strong organizational skills
Baptist Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baptist Health and has not been reviewed or approved by Baptist Health.
-
Healthcare Strength — Multiple medical, dental, and vision plan options, plus wellness incentives and some no‑cost or subsidized elements, are highlighted across benefits materials. Feedback suggests these options are broad and competitive for healthcare roles.
-
Leave & Time Off Breadth — Generous paid time off—sometimes noted as nearly five weeks for new full‑time employees—and options like PTO cash‑in are emphasized. Feedback suggests time‑off programs are a notable strength, though specifics vary by entity.
-
Parental & Family Support — Paid parental leave, fertility and adoption assistance, and back‑up family care services are included in several locations. Feedback suggests these family‑focused offerings add meaningful value beyond core insurance.
Baptist Health Insights
What We Do
Baptist Health is a private, not-for-profit, faith-based healthcare system serving Central Alabama. Its network includes five acute-care hospitals, more than 1,700 licensed beds, a free-standing emergency room, and Baptist Health Medical Group primary and specialty care across more than 60 locations. Approximately 2,600 physicians and over 7,000 team members provide accessible, high-quality, compassionate care to area communities throughout Central Alabama.
