About Collabera:
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job DescriptionJob Description:
Position: Attorney Editor/ Paralegal
Duration: 6+ months
Location: Eagan, MN - 55123
Summary:
Responsibilities:
• Serve as front line product interface for external customers, potential customers, and field staff by assisting with retrieval of relevant information, developing and recommending appropriate search strategies, and educating customers for optimal use of their subscription.
• Provide professional assistance and education to customers utilizing telephone, live help chats, and email, including appropriate follow up such as reporting errors and forwarding training and sales leads. RSAs act as a liaison between the customer and other internal departments as appropriate.
• Add value to the customer experience by explaining and promoting existing and newly-released products, features, editorial enhancements and services that fit the customer’s needs, and by capturing relevant customer feedback and maintaining accurate records of all incoming and outgoing contact with all customers.
• All Reference Attorneys are held to quality and customer availability standards. As this job role continuously evolves, RSAs are responsible for continuous development of their own skill base and the improvement of their own work performance through successful and timely completion of ongoing departmental training offerings, by remaining up to date on new products, enhancements and legal trends, by utilizing manager coaching and contact evaluation feedback, and through self-identification of better ways to accomplish tasks.
Requirements:
• This job role requires a high level of working knowledge related to the law and legal research, the practice of law, the legal process, the legal industry, and always expanding product line and product plans, with an emphasis on WestlawNext and integrated platforms.
• Skills include computer and product proficiency, ability to master a complex information system, ability to multi-task, expertise in content coverage and search techniques, excellent customer service skills, complex problem solving skills, and a high level of individual discretion to ensure outcomes of customer satisfaction, increased customer loyalty and retention, and business success.
Qualifications:
• Juris Doctorate from U.S. accredited law school
• Bar Admission from any state. We will ONLY accept candidates who are TRULY BAR Admitted. It is very important that all workers are Bar Admitted (any state).
• Training is 8:00 - 4:30 for 6 weeks.
• 1-2 years+ of prior legal experience preferred.
• Prior experience in customer service or telephone work preferred.
• Excellent customer service and communication skills.
• Computer and systems proficiency with ability to multitask and adapt to supporting customers via phone, live help chats, email or other media.
• Ability to work assigned shift for eight consecutive hours per day. Must be available for any shifts that start between 10 am and 4 pm.
• Likely they will be assigned a start time between 11:30 am - 3:00 pm.
Ashish Biyala
314-942-5484
How to Apply For This Position:
Please contact Ashish Biyala on 314-942-5484
QualificationsCustomer Service, Paralegal, Reference Attorney, Support
Additional InformationTo schedule an interview, please contact;
Ashish Biyala
314-942-5484
Skills Required
- Juris Doctorate from U.S. accredited law school
- Bar Admission from any state
- 1-2 years+ of prior legal experience
- Prior experience in customer service or telephone work
- Excellent customer service and communication skills
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
