About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer care, and we need your help!
We’re seeking a Recruitment Supervisor to oversee all Customer Service Representative recruiting activity. This role will be responsible for hiring, community sourcing and making proactive recommendations. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.
As Recruitment Supervisor, You Will…
Oversee Recruitment operations and manage the front desk
Responsible for the hiring process for our major partners
Direct the efforts of the Recruiter and Recruiting Associate
Develop plans and timelines to meet staffing needs
Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy
Ensure recruitment tracking and reporting requirements are maintained and accurate
Develop relationships, networks and partnerships with organizations in the community to source for potential candidates
Participate and help organize job fairs, open houses and recruiting events
Coach and mentor direct reports
As Recruitment Supervisor, You Have…
Bachelor’s Degree (preferred)
3+ years recruiting experience in a fast-paced, high volume call center environment or related industry
Must be adept in sourcing, screening, identifying and selecting candidates
Strong communication and interpersonal skills
Excellent attention to detail, problem solving skills and organizational skills
Proven ability to manage multiple tasks and demonstrate flexibility
Ability to effectively interact with all levels in the organization
A background in Operations would be considered an asset
Skills Required
- 3+ years of recruiting experience in a fast-paced, high-volume call center or related industry
- Sourcing, screening, identifying, and selecting candidates
- Strong communication and interpersonal skills
- Excellent attention to detail, problem-solving, and organizational skills
- Ability to manage multiple tasks and demonstrate flexibility
- Ability to effectively interact with all organizational levels
- Bachelor's degree
- Operations background
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
