About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer service, and we need your help! We’re seeking a Recruitment Associate for the recruitment of our customer service representatives.
As Recruitment Associate, You Will…
- Partner with Recruitment Managers to determine staffing needs
- Interact with applicants & respond to initial inquiries
- Process and track applicant job submissions
- Conduct & request tests needed for hiring
- Recommend ways of improving recruiting process
- Participate in job fairs & hiring events
- Build relationships with internal employees
- Ensure orientation and the onboarding process runs smoothly
As Recruitment Associate, You Have…
- A love for people and thrives in a team environment
- A professional and mature attitude
- Excellent organizational skills and ability to handle a high volume of work
- Good judgment on sensitive issues and can maintain confidentiality
- Previous experience with interviewing and selecting candidates is an asset
- 1-2 years administrative experience in a fast-paced environment
Skills Required
- Excellent organizational skills and ability to manage a high volume of work
- Professional and mature attitude
- Good judgment when handling sensitive issues and maintaining confidentiality
- Ability to work effectively in a team environment
- 1-2 years of administrative experience in a fast-paced environment
- Previous experience interviewing and selecting candidates
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
