For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.
Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.
Summary: We are seeking a dynamic and experienced Recruiter to manage full-cycle recruiting for high-volume call center roles. The ideal candidate will drive the candidate pipeline from application through offer, ensuring a consistent flow to meet class fill targets. This remote-eligible position requires occasional travel to our offices in Phoenix, AZ; Tampa, FL; or Colorado Springs, CO. Two positions must be based in Chesapeake, VA, with remote candidates expected to work on-site at least once per month.
Responsibilities:
- Manage the full-cycle recruiting process for call center roles, supporting class-based hiring timelines.
- Drive candidate pipeline from application through offer, ensuring consistent flow to meet class fill targets.
- Conduct structured phone screens and assess candidates for customer service aptitude, communication skills, and role fit.
- Partner with hiring managers, Operations, and L&D to align on hiring demand, class needs, and candidate readiness.
- Facilitate interview scheduling and ensure timely movement of candidates through each stage of the hiring process.
Required Skills:
- Experience with Workday, EightFold, and MS Office.
- Proven ability to fill 18+ class-based hires per month.
- Consultative communication style with the ability to influence hiring decisions and provide market guidance.
- Ability to travel to offices in Phoenix, AZ; Tampa, FL; or Colorado Springs, CO as needed.
- For Chesapeake, VA-based positions, ability to work on-site or remotely with a minimum of once per month on-site requirement.
We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:
- Medical coverage through Blue Cross Blue Shield, with two plan options
- Dental and vision coverage
- Life, critical illness, and accident insurance through Unum
- Flexible Spending Account and Dependent Care FSA options through Navia
- Health Gap Insurance through Sun Life
- 401(k) retirement plan through The Standard, with eligibility after six months
Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.
We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.
Skills Required
- Experience with Workday
- Experience with EightFold
- Experience with Microsoft Office
- Ability to fill 18 or more class-based hires per month
- Consultative communication style and ability to influence hiring decisions and provide market guidance
- Ability to travel to offices in Phoenix, Tampa, or Colorado Springs as needed
- For Chesapeake-based positions, ability to work onsite or remotely with at least once-monthly onsite attendance
What We Do
We have nearly 30 years of experience, and our bent toward contrarian thought brings a refreshing perspective. The combination of these unique qualities empowers us to offer an approach to developing and delivering talent that is truly transformational. We don’t resist change; we embrace it as a continual way of life. Informed by a reverence for the history of the technology industry and an in-depth knowledge of its progression, we are able to capitalize on both timeless principles and new ideas. Rather than settling into the grooves on the path most traveled, we plot our own course. Cook’s approach is transformational, not transactional. We are passionate about investing in people, training up and tracking down the best of the best — not just on paper, but in real life, making the solutions we provide sustainable. Through our FastTrack’d program, team-delivered solutions and culture of internal growth, we have established a unique way of doing business — one that values people over placement, creating genuine partnership with our clients and candidates. The philosophy of the transformational approach: - We try new ideas. - We ask questions — even the tough ones. They create a path to understanding. - We believe who you are is ultimately more valuable than what you do. The transformational approach at work: - We equip talent though FastTrack’d with more than just technical skills, investing in personal character and integrity as central elements of being an excellent, sustainable candidate. - We welcome change, even within our own organization. We’ve transitioned our own internal tools onto an AWS platform with automated testing capability, utilizing dev/ops construct and agile development methodologies. - We reimagined the educational framework of FastTrack’d by shaping it into modules, allowing for client involvement in the final product while preserving the integrity of the proven training model.
