For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.
Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.
Summary: The Intermediate Contract Recruiter is pivotal in managing full-cycle recruitment for high-volume call center hiring classes. This role requires close collaboration with hiring managers and workforce planning teams to attract, assess, and hire qualified candidates for customer service, sales, and support roles. The recruiter ensures a positive candidate experience while meeting hiring goals, class start commitments, compliance requirements, and recruiting metrics.
Responsibilities:
- Manage full-cycle recruitment for high-volume call center hiring classes from requisition intake to offer acceptance and onboarding coordination.
- Execute recruiting strategies to meet staffing forecasts and class start requirements.
- Build and maintain candidate pipelines through job boards, social media, employee referrals, networking, and applicant tracking systems.
- Conduct phone and virtual interviews to assess candidate qualifications, customer service aptitude, communication skills, and alignment with business requirements.
- Partner with hiring leaders to provide candidate recommendations, interview feedback, hiring progress updates, and labor market insights.
- Coordinate interview logistics and facilitate a seamless candidate and hiring manager experience.
- Prepare and extend employment offers following established compensation guidelines.
- Monitor candidate progression, identifying and mitigating risks to class readiness proactively.
- Maintain accurate candidate records, dispositioning, and compliance documentation within the Applicant Tracking System (ATS).
- Analyze recruiting activity, pipeline health, offer acceptance rates, and hiring metrics to drive hiring outcomes.
- Support recruiting events, virtual information sessions, hiring fairs, and targeted sourcing campaigns.
- Collaborate with cross-functional partners, including Background Investigations, Onboarding, Compensation, Workforce Management, and Learning & Development, to ensure successful class starts.
- Ensure compliance with all applicable employment laws, company policies, risk management practices, and recruiting procedures.
Qualifications:
- Bachelor's degree; OR 4 additional years of related experience may be substituted in lieu of a degree.
- 2+ years of recruiting experience in high-volume, call center, customer service, sales, operations, or similar environments.
- Experience supporting class-based hiring and large-scale recruiting initiatives.
- Ability to manage multiple requisitions and competing priorities while maintaining service-level expectations.
- Experience utilizing Applicant Tracking Systems (ATS) such as Workday, iCIMS, Taleo, or similar recruiting platforms.
- Strong interviewing, candidate assessment, and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail and process accuracy.
- Experience interpreting recruiting metrics and using data to drive recruiting decisions.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
- Ability to thrive in a fast-paced, high-volume recruiting environment.
- Strong customer service mindset with a focus on candidate and hiring leader experience.
- Effective stakeholder management and partnership skills.
- Strong sense of urgency and accountability for hiring results.
- Excellent time management and prioritization abilities.
- Ability to identify recruiting risks and proactively develop solutions.
- Commitment to compliance, process excellence, and data accuracy.
We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:
- Medical coverage through Blue Cross Blue Shield, with two plan options
- Dental and vision coverage
- Life, critical illness, and accident insurance through Unum
- Flexible Spending Account and Dependent Care FSA options through Navia
- Health Gap Insurance through Sun Life
- 401(k) retirement plan through The Standard, with eligibility after six months
Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.
We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.
Skills Required
- Bachelor's degree, or four additional years of related experience in lieu of a degree
- At least two years of recruiting experience in high-volume, call center, customer service, sales, operations, or similar environments
- Experience supporting class-based hiring and large-scale recruiting initiatives
- Ability to manage multiple requisitions and competing priorities while maintaining service-level expectations
- Experience using Applicant Tracking Systems such as Workday, iCIMS, Taleo, or similar platforms
- Strong interviewing, candidate assessment, and relationship-building skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail and process accuracy
- Experience interpreting recruiting metrics and using data to drive recruiting decisions
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams
- Ability to thrive in a fast-paced, high-volume recruiting environment
- Strong customer service mindset focused on candidate and hiring leader experience
- Effective stakeholder management and partnership skills
- Strong sense of urgency and accountability for hiring results
- Excellent time management and prioritization abilities
- Ability to identify recruiting risks and proactively develop solutions
- Commitment to compliance, process excellence, and data accuracy
What We Do
We have nearly 30 years of experience, and our bent toward contrarian thought brings a refreshing perspective. The combination of these unique qualities empowers us to offer an approach to developing and delivering talent that is truly transformational. We don’t resist change; we embrace it as a continual way of life. Informed by a reverence for the history of the technology industry and an in-depth knowledge of its progression, we are able to capitalize on both timeless principles and new ideas. Rather than settling into the grooves on the path most traveled, we plot our own course. Cook’s approach is transformational, not transactional. We are passionate about investing in people, training up and tracking down the best of the best — not just on paper, but in real life, making the solutions we provide sustainable. Through our FastTrack’d program, team-delivered solutions and culture of internal growth, we have established a unique way of doing business — one that values people over placement, creating genuine partnership with our clients and candidates. The philosophy of the transformational approach: - We try new ideas. - We ask questions — even the tough ones. They create a path to understanding. - We believe who you are is ultimately more valuable than what you do. The transformational approach at work: - We equip talent though FastTrack’d with more than just technical skills, investing in personal character and integrity as central elements of being an excellent, sustainable candidate. - We welcome change, even within our own organization. We’ve transitioned our own internal tools onto an AWS platform with automated testing capability, utilizing dev/ops construct and agile development methodologies. - We reimagined the educational framework of FastTrack’d by shaping it into modules, allowing for client involvement in the final product while preserving the integrity of the proven training model.
