External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.
POSITION PURPOSE
The candidate is responsible for pursuing collection of charged-off loans while projecting a professional company image through phone interaction and occasionally through in-person meetings. Performance of the candidate will include skip tracing; negotiating workout or settlement terms; filing lawsuits; performing asset searches; analyzing financial statements and making collection strategy recommendations to management. The candidate will also be responsible for the assignment of various loan collateral for repossession or foreclosure as well as its liquidation. The position will report to the Special Assets Recovery Manager.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Locate and contact charge-off debtors to make arrangements for repayment of debt owed to the Bank.
- Negotiate loan workout or settlement terms with debtors.
- Monitor payment arrangements to ensure adherence to agreed upon terms.
- Pursue suit-worthy debtors through litigation which includes filing suit in Small Claims Court and working with outside legal counsel.
- Conduct asset searches and locate non-exempt property which could be subject to execution.
- Monitor Judgments for renewal.
- Prepare debt cancellation and 1099-C requests for accounts that are settled, deemed uncollectible or time barred.
- Monitor bankruptcy proceeds in connection with assigned accounts.
- Assign repossessions and monitor agency process on individual assignments.
- Document all collection efforts on Akuvo collection system.
- Maintain discretion and confidentiality in all phases of handling sensitive data or account information.
- All other duties as needed or required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.
SUPERVISORY RESPONSIBILITIES:
This position does not have a supervisor role.
QUALIFICATIONS
Education/Certification:
High School diploma or equivalent Associate degree or Bachelor’s degree.
Required Knowledge:
Experience Required:
None, but prior experience is preferred.
Skills/Abilities:
Ability to fluently communicate in English
Moderate computer application skills; including Microsoft Office products such as Word, Excel, and PowerPoint.
Excellent written and verbal communication skills.
Demonstrated ability to make appropriate judgments and decisions with limited guidance.
Ability to work independently with minimal supervision.
Ability to quickly assess problem loan and deposit account situations and implement solutions to resolve same.
Maintain professionalism when communicating with borrowers and others.
Demonstrated ability to resolve conflicts and implement effective negotiation skills.
Good organizational skills, or ability to prioritize and complete various tasks within deadlines.
Ability to multi-task.
CUSTOMER CONTACT:
Ability to make accurate inquiries with borrowers as to issues with problem loans and deposit accounts, in a firm and professional manner.
Ability to overcome objections
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTION:
Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE VISUAL ABILITIES:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH:
Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS NONE:
No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY:
Ability to apply logical or scientific thinking to define problems, collect data establish facts and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.
MATHEMATICS ABILITY:
Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.
Able to perform very simple algebra.
LANGUAGE ABILITY:
Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate.
And define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
Hours: Monday - Friday 8:00AM - 5:00PM
40 Hours
Skills Required
- High school diploma or equivalent
- Fluent English communication
- Moderate computer application skills, including Microsoft Office, Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Ability to make appropriate judgments and decisions with limited guidance
- Ability to work independently with minimal supervision
- Ability to assess problem loan and deposit account situations and implement solutions
- Professional communication with borrowers and others
- Conflict resolution and effective negotiation skills
- Good organizational and task-prioritization skills
- Ability to multitask
- Associate or bachelor's degree
- Prior relevant experience
Prosperity Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Prosperity Bank and has not been reviewed or approved by Prosperity Bank.
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Retirement Support — Retirement programs include a 401(k)/profit sharing plan alongside an Employee Stock Ownership Plan, offering multiple paths to long‑term savings. These options are explicitly included within the bank’s comprehensive benefits package.
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Leave & Time Off Breadth — Paid time off includes vacation leave, sick leave, and paid holidays. Being off on holidays is mentioned as a positive aspect.
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Flexible Benefits — Benefits span medical, dental, and vision coverage; basic and voluntary life insurance; short‑ and long‑term disability; FSAs; worksite supplemental benefits; and tuition reimbursement. The breadth of options is positioned to support associates’ wellbeing and financial security.
Prosperity Bank Insights
What We Do
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect – all backed by the highest level of security. At every touch point, you’ll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets. Member FDIC. Equal Housing Lender.
