Records/Subpoena - Records Production Representative

At Veritext, we focus on the details – so legal teams can focus on the case. 

About the role:

Providing our clients with exceptional service is the foundation of our business. The primary responsibility of the Records Production Representative (Records/Process Service Team) is to intake, process, and maintain records received from a variety of providers and institutions in a timely and accurate manner. In addition, this position will serve as an on-site administrative resource for the office, helping support day-to-day operations. 

This position reports to the office M-F, 8:30 – 5:00 PM CST

What you'll get to do:

Records Production & Operations

• Intake and process records received from a variety of institutions, including hospitals, physician offices, employers, the Veterans Administration, Social Security Administration, IRS, and other providers.
• Download, scan, import, organize, file, and store physical and electronic records according to established procedures.
• Review records for completeness, readability, proper organization, and accurate association with the appropriate request or matter.
• Perform quality-control checks and identify missing, duplicate, illegible, or incorrectly processed records.
• Follow up with providers and institutions regarding the status of outstanding record requests.
• Create clear and professional written correspondence.
• Respond professionally to provider, client, and internal staff questions by phone, fax, and email.
• Update applicable systems and documentation as work is completed.
• Maintain confidentiality of protected and sensitive information in accordance with HIPAA and company requirements.

Office Administration

• Serve as an on-site administrative resource for the office and assist with day-to-day office needs.
• Receive, distribute, and prepare incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies and coordinate replenishment as needed.
• Assist with filing, document organization, printing, scanning, copying, and other general administrative tasks.
• Help coordinate basic office and facility needs and route issues to the appropriate internal teams when necessary.
• Provide general administrative support to Records leadership and staff as needed.

What’s in it for you:

• Compensation and Total Rewards Package
• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

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