PURPOSE OF THE JOB: To provide hospital wide communication services and administrative or clerical support to Administration and the Executive Office. Acts as an information source for patients, public, staff, and vendors.
QUALIFICATIONS:
- High school graduate or G.E.D.
- Word processing experience required.
- Must have excellent telephone manners and good communication skills.
- Must be able to communicate effectively and courteously under pressure.
- Must be able to interact with the public appropriately when placed in stressful situations.
- Must be able to receive and follow instruction.
- Must be able to accomplish tasks accurately and efficiently in a timely manner.
- Must have good customer service skills.
- Prefer previous telephone switchboard experience.
- Must be able to maintain good working relationships and communication with others.
- Must be able to understand and maintain confidentiality.
- Must be able to function in a team setting.
- Must have excellent organizational skills.
ESSENTIAL FUNCTIONS:
- Answers all incoming telephone calls quickly, politely, and directs them to the proper staff/department.
- Receives and relays messages for hospital personnel and staff.
- May be asked to make announcements, page staff, or implement emergency medical and fire procedures as needed over the intercom system,
- Provides exceptional customer service to all visitors, patients, and co-workers.
- Distributes mail received from the post office and other departments to the appropriate staff/department.
POSITIONS SUPERVISED: None.
SUPERVISED BY: Administrative Office Manager
Skills Required
- High school diploma or GED
- Word processing experience
- Excellent telephone manners
- Good communication skills
- Ability to communicate effectively and courteously under pressure
- Ability to interact appropriately with the public in stressful situations
- Ability to receive and follow instruction
- Ability to accomplish tasks accurately and efficiently in a timely manner
- Good customer service skills
- Previous telephone switchboard experience
- Ability to maintain good working relationships and communication with others
- Ability to understand and maintain confidentiality
- Ability to function in a team setting
- Excellent organizational skills
What We Do
Our Mission: We provide quality health care with competence, compassion, and sensitivity. We generously welcome you to join us in a place of unrivaled natural beauty, endless recreational opportunities, and a sustainable rural way of life. Bristol Bay Area Health Corporation (BBAHC) is a tribal health organization that represents 28 tribes throughout the region, which is approximately 35,000 square miles. BBAHC is comprised of four subregions, each distinct in history, culture, natural resources, and community priorities. The regions include: Nushagak River & Bay Central, Southern, Western, and Kvichak Bay & North Side Peninsula. BBAHC manages the Bristol Bay Service Unit for the Indian Health Service and has done so since 1980. The main campus of the Bristol Bay Area Health Corporation is in Dillingham, which is located at the confluence of the Nushagak and Wood River systems and is a regional hub of the Bristol Bay salmon fishing district. BBAHC operates the Kanakanak Hospital along with 21 Village Clinics, all of which are HRSA (Health Resources and Services Administration) Clinics. Clinical services include: Pharmacy, Medical Imaging, Laboratory, Dental, Optometry, Audiology, and Physical Therapy. The Kanakanak Campus also includes a residential treatment facility and a behaviorial health counseling center. BBAHC is Joint Commission Accredited and upholds high standards for quality patient care.
