Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
- Greets customers and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer.
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Obtains basic demographic information about each customer using a computer system, a log sheet or other method established by the dealership.
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports and other documents.
- Assists customers during the morning and evening rush whenever possible.
- Assists with clerical duties as required. Maintains privacy of customer information.
- Maintains a professional attitude with co-workers, customers, vendors.
- Follows the dress code the company has put in place. Maintains a clean and neat work area. Keeps area free of debris.
- Follows federal, state and local law as well as company policy about safeguarding all information.
- Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
- Keeps current with annual HR training along with any other training that might be required for this position.
Skills Required
- Professional demeanor with customers and coworkers
- Ability to answer and direct calls
- Clerical skills for typing memos and reports
- Familiarity with basic computer systems
- Knowledge of privacy and compliance standards
What We Do
Whether you are looking for a new or used car, a visit to Olathe Dodge Chrysler Jeep Ram dealership in Olathe, KS, is ideal. The most professional sales representatives of the sector are ready and willing to assist you in the purchase of any of our vehicles. We are proud of our customer service and we hope you join our family in Olathe, Kansas soon enough. In case you are looking for a new or pre-owned Chrysler, Dodge, Jeep, Ram vehicle, or just a specific auto part, Olathe Dodge Chrysler Jeep Ram is the place to be. We offer financing and vehicle service, so you only need to do the hardest part – choosing among the best vehicles in Kansas. As we work with a range of lending organizations in the area and nationwide we are confident we can offer you some of the best interest rates around. If you’ve had problems getting credit in the past we’ll do our utmost to get you into your new vehicle at a monthly installment plan you can easily afford.
