This position assists customers, potential customers, and staff by directing and handling all types of inquiries via in person or incoming phone calls. This position also directs traffic in the lobby to the appropriate area of the bank building.
Primary Duties:
- Greet customers entering the building, determine needs, and notify appropriate bank personnel of customers’ needs and route customers to the appropriate area or department.
- Answer and direct incoming telephone calls in a professional and service-oriented manner.
- Assist with Safe Deposit box customers.
- Prepare and maintain all of the daily required fresh supply of coffee and cookies (where applicable). Preparation and maintaining includes washing and sanitizing of coffee pots, cookie pans, serving trays and utensils, etc.
- Maintain cleanliness and supplies in the lobby and waiting area.
- Accept deliveries in accordance with bank policy and ensures they are routed properly.
- Supply rate sheets for customer service area.
- Perform a variety of general support duties such as typing, filing, collating, envelope stuffing, etc.
- Order branch supplies.
- Provide Notary services. (if applicable)
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Job Skills Required:
- Excellent communication, organizational, and telephone skills.
- Ability to put a name with a face and maintain a pleasant disposition at all times.
- Ability to maintain composure under the pressure of multiple incoming telephone calls combined with walk-in traffic.
What We Do
People matter at Bell Bank – and it shows in how our team members treat each other, our customers and those around us. As members of the Bell Bank family, we provide unequaled personal service, working in the best interest of those we serve. Our award-winning workplace promotes success, recognizes achievement – and offers an environment focused on having fun while helping others.
At Bell, we build careers. We build community. We positively impact lives around us. Employees are actively encouraged to volunteer (receiving 16 hours of paid volunteer time annually), and our unique Pay It Forward initiative has empowered more than $17 million in employee giving to people and causes we care about.
Founded in 1966 and headquartered in Fargo, North Dakota, Bell has grown to become one of the nation’s largest independently owned banks. A family- and employee-owned company, Bell has full-service bank locations in North Dakota, Minnesota, and Arizona and mortgage offices in multiple states.
Bell Bank is a Member FDIC, Equal Employment Opportunity Employer and an Equal Housing Lender (we lend without regard to race, color, religion, national origin, sex, handicap or familial status). Investment and wealth management services are not FDIC insured, have no bank guarantee, may lose value, not a deposit and not insured by any federal government agency.
