In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Job DescriptionResponsibilities include but are not limited to:
• Greet visitors, answer phones, and direct calls appropriately • Be well spoken, clear and patient with all interactions • Remain calm and professional in stressful situations • Follow documented procedures and other duties as mutually agreed • Enforce and handle security compliance standards regarding visitor’s badges • Ensure that all visitors and guests sign in appropriately • Coordinate conference room reservations and room preparation • Maintain conference room standards as designated • Help resolve employee and customer concerns/issues • Lift large bundles of mail and make mail deliveries • Handle time-sensitive and confidential material • Perform duties and special requests as assigned by management and client • Participate in cross-training and be flexible to perform varying roles whenever necessary • Balance workload; provide guidance and direction to team • Serve as focal point for communication with customer and company personnel • Ensure operating and quality standards are met based on service objectives • Maintain accuracy of required reports, logs and measurements • Ensure the highest levels of customer care • Ensure adherence to business guidelines, safety & security procedures • Dressing in professional attire • Perform other tasks as assigned
• Minimum of 6 months customer service related experience
• High school diploma or equivalent (GED) required
• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
• Excellent communication skills both verbal and written
• Lifting up to 55 lbs with or without accommodations
• Willingness and availability to work additional hours if assigned
• Willingness to submit to a pre-employment drug screening and criminal background check
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
Top Skills
What We Do
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses.
At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch.
Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions.
Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities.
Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities
