Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.
The Receptionist serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming environment. This role supports the transportation team by managing front desk operations, handling communications, and assisting with administrative duties to facilitate efficient freight and logistics operations.
Duties and Responsibilities:
- Greet and assist visitors, clients, and vendors in a courteous and professional manner
- Manage incoming calls, screen and direct them promptly to the appropriate personnel or department
- Provide switchboard coverage and maintain accurate call logs
- Schedule appointments and meetings related to freight pickups, deliveries, and internal operations
- Receive and distribute incoming mail and packages, ensuring timely delivery to relevant staff
- Assist with scanning, filing, and processing freight documentation
- Provide backup support to Customer Service Representatives during their absence
- Maintain a clean and organized reception area and ensure office supplies are stocked
- Perform other related administrative tasks and support team projects as needed
Skills and Qualifications:
- High school diploma or equivalent required
- Proven experience in receptionist or front desk roles, preferably in transportation or logistics
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Professional and friendly demeanor with strong interpersonal skills
- Ability to work independently and as part of a team in a fast-paced environment
- Detail-oriented with a focus on accuracy and efficiency
Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.
Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.
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What We Do
Western Express, Inc. is an asset-based truckload carrier headquartered in Nashville, TN with terminals and facilities throughout the United States. Our company was founded in 1991 by Wayne and Donna Wise. After the passing of Wayne Wise in 2010, the future of the company was placed in the hands of the existing management team. In 2019, Western Express was able to provide the opportunity for the Wise family to redeem most of their shares. They will maintain a minority shareholder position. The current management team now owns the majority interest.
Western Express has grown to become a large tier industry truckload carrier running one of the newest fleets in the industry. Our fleet of over 2800 power units and over 6500 trailers are 100% GPS trackable. We are a service focused company.
The following Corporate Core Values were adopted in 2019:
Be Driver Friendly
Be Safe
Think Big
Do More with Less
Have Fun
Expect Excellence
Stay Fit
Take Care of Each Other
Be Humble, Hungry, & Hardworking
Serving the needs of our customers by providing innovative transportation solutions that exceed their needs, while maintaining a profitable business and providing an environment to allow professional and personal growth for our associates are our goals.
We strive to do all within our power to keep our associates, our customers, and the public safe. Our company is fully EDI capable and offers web-based viewing of invoice and proof of delivery documentation. We utilize our resources to invest in our community. And, we like to have fun
