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Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.
JOB RESPONSIBILITIES
- Greets guests and visitors, offering assistance when entering the building
- Notifies staff members when appointments arrive and escorts guests to appropriate room
- Answers routine questions associated with services, products, location directions, etc.
- Immediately notifies and involves management with customer service and security issues
- Receives deceased belongings from family and follows chain of custody procedures
- Answers, screens, and routes incoming calls to appropriate staff members
- Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
- Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
- Receives incoming mail and packages
- Maintains organized and current electronic and paper files and records, such as deeds and trust files
- May perform light typing, proofreading, data entry or printing
MINIMUM REQUIREMENTS
Education
- High School Diploma or equivalent
Experience
- Six months general office, receptionist, or administrative support experience preferred
- Proficient at operating telephones, fax, copier
Knowledge, Skills and Abilities
- Working knowledge of MS Office Suite
- Clear and professional speaking voice and tone
- Professional interpersonal skills to handle sensitive and confidential situations
- Position continually requires demonstrated poise, tact and diplomacy
- Ability to work schedule including Saturday and or Sunday and beyond standard business hours
Postal Code: 37343
Category (Portal Searching): Administration and Clerical
Job Location: US-TN - Hixson
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What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
