Job Summary
The Client Access Specialist 1 is a client-facing position responsible for creating a welcoming experience for all clients and visitors The Client Access Specialist 1 is responsible for treating all clients and visitors with respect and dignity and for providing exceptional customer service support. The Client Access Specialist 1 works closely with other Josselyn team members to ensure compliance in areas of client onboarding and client record maintenance.
Essential Responsibilities and Metrics:
- Interact with all clients and visitors in a respectful and welcoming manner
- Uphold HIPAA privacy standards for client data
- Follow client check in processes to maintain compliance for client records
- Answer the telephone in a timely and polite manner with appropriate and accurate navigation of calls
- Collect client payments for services
- Process incoming and outgoing mail
- Accurately upload client documentation into EMR system
- Maintain and manage the waiting room
- Timely completion of all projects as assigned by supervisor
Qualifications
- High school or equivalent
- Prior experience as a receptionist or related experience
- Consistent, professional dress, and manner
- Excellent written and verbal communication skills
- Competency in Microsoft Office 365 applications including: Word, Excel, and Outlook and Zoom
- Good time management skills
Ind1
Top Skills
What We Do
Josselyn is a nonprofit community mental health provider offering a full range of therapeutic care, including therapy, psychiatry, case management, art therapy, and employment support.
Josselyn’s mission of providing Mental Health for All ensures cost is not a barrier to receiving the highest quality mental health treatment and support.
Josselyn works with every client to ensure access to care regardless of income and insurance, including a sliding fee scale based on eligibility.
