Job Summary
Answers incoming call to the clinic. Provides administrative support to the clinic. Performs other duties as assigned.
Job Responsibilities
• Demonstrates knowledge and understanding of the importance of the patient medical record as it relates to documentating patient calls.
• Demonstrates phone etiquette and proficiency while assessing the patients or family memebers needs when they call the clinic.
• Completes assigned goals
Minimum Education
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Minimum Experience
3 months of administrative support experience.
Minimum Special Skills
Basic computer literacy. Ability to navigate automated systems. Excellent customer service skills.
Minimum Licensure, Registration, Certification
Desired QualificationsDesired Education
Desired Experience
One year general office experience, preferably in a medical environment.
Desired Licensure, Registration, Certification
Skills Required
- Clear and effective written, oral, and verbal communication in standard English
- Legible writing and accurate recordkeeping
- At least 3 months of administrative support experience
- Basic computer literacy
- Ability to navigate automated systems
- Excellent customer service skills
- One year of general office experience, preferably in a medical environment
What We Do
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
