Receptionist

Posted Yesterday
Be an Early Applicant
Franklin, TN, USA
In-Office
16-21 Hourly
Entry level
Insurance • Real Estate
The Role
Serves as the first point of contact for visitors and callers, providing a professional welcome and directing inquiries. Handles visitor access, multi-line calls, calendars, mail, deliveries, office supplies, records, documents, scheduling, and general administrative support. Requires strong customer service, communication, organization, attention to detail, multitasking, and familiarity with Microsoft Office applications.
Summary Generated by Built In
Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThe Receptionist serves as the first point of contact for visitors and callers and plays an important role in creating a welcoming, professional office environment. This position provides front desk and general administrative support, including greeting guests, answering and directing calls, coordinating visitor access, handling mail and supplies, and assisting employees and departments with routine administrative needs. The ideal candidate is friendly, dependable, organized, and comfortable interacting with a variety of customers, visitors, and employees.

What You'll Do

  • Greet visitors and provide a welcoming, professional experience while directing them to the appropriate individual or department.
  • Answer incoming calls using a multi-line telephone system and route callers to the appropriate personnel.
  • Monitor visitor access and issue visitor passes when required.
  • Maintain and update appointment calendars as needed.
  • Order, receive, organize, and maintain office supplies and equipment.
  • Receive, sort, and distribute incoming mail and deliveries.
  • Provide general administrative support to employees and departments, including gathering, reviewing, and preparing documents, scheduling appointments, maintaining records, and assembling materials or packages.
  • Respond promptly and professionally to requests for information, service, and assistance.
  • Perform other administrative duties as assigned.

What You'll Bring

  • High school diploma or equivalent required.
  • Strong customer service and interpersonal skills with the ability to interact professionally with visitors, customers, and employees.
  • Professional and courteous verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and priorities in a busy office environment.
  • Ability to follow established policies, procedures, and instructions.
  • Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
  • Ability to prepare routine correspondence and maintain accurate records.
  • Dependable and responsive, with a commitment to following through on requests and responsibilities.

Pay Range: $16.07 - $21.41 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Skills Required

  • High school diploma or equivalent
  • Strong customer service and interpersonal skills
  • Professional and courteous verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to manage multiple tasks and priorities in a busy office environment
  • Ability to follow established policies, procedures, and instructions
  • Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel
  • Ability to prepare routine correspondence and maintain accurate records
  • Dependable and responsive, with commitment to following through on requests and responsibilities

First American Title Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.

  • Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
  • Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
  • Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.

First American Title Insights

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The Company
HQ: Grand Rapids, MI
13,104 Employees
Year Founded: 1889

What We Do

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).

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