The Role
Welcomes and assists church visitors, answers and routes phone calls, provides general information, connects guests with staff, maintains a welcoming reception area, and demonstrates hospitality, professionalism, patience, and adaptability.
Summary Generated by Built In
Summary of Position
As the ‘face’ of the Summit Church, the Receptionist is the first one to greet, direct, assist and demonstrate the love of Christ to individuals who are calling or visiting the church.
Qualifications and Requirements
- Loves Jesus and people, and has a desire to put that love into action
- Friendly and engaging demeanor; enjoys demonstrating the gift of hospitality
- Demonstrates a high level of patience dealing with people in all circumstances; experience with customer service is a must
- Determination to be professional and positive in demeanor, even when it can be challenging to do so
- Ability to remain calm in chaotic and stressful situations
- Flexibility to handle sudden change and adapt to get the job done
- Values ‘behind the scenes’ tasks as important to the big picture mission of the church
- Strong verbal and written communication skills
- An active member of the Summit Church or willing & able to become a member
Responsibilities
- Champion the front desk; provide excellent hospitality and a great first impression to all guests and staff, help guide guests and connect them with who they came to see, get the answers they need, etc.
- Answer the main phone line; direct calls and answer questions for all types of requests from all types of people
- Be the hub of general church knowledge; answer all types of general and random questions from everyone inside and outside the church
- Keep the front desk and reception area neat and tidy
Skills Required
- Love Jesus and people, with a desire to demonstrate that love through service
- Friendly and engaging demeanor with a hospitality-oriented approach
- Patience when dealing with people in varied circumstances
- Customer service experience
- Professional and positive demeanor in challenging situations
- Ability to remain calm in chaotic and stressful situations
- Flexibility and ability to adapt to sudden changes
- Strong verbal and written communication skills
- Active Summit Church membership or willingness and ability to become a member
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The Company
What We Do
The Summit Church is one family of multiple churches that exists to cooperate with God in developing multiplying communities of fully devoted followers of Jesus Christ, committed to creating a movement of disciple-making disciples.
