The Role
Serves as the first point of contact for clients, families, and referral partners. Responsibilities include answering phones, managing referrals, scheduling intake appointments, coordinating admissions, verifying insurance, completing registration paperwork, maintaining confidential records, providing customer service, and supporting a welcoming front lobby.
Summary Generated by Built In
Description
Front Desk / Admissions Coordinator
Unhooked Recovery is seeking a friendly, organized Front Desk / Admissions Coordinator to support our outpatient, detox, and residential programs. This role is the first point of contact for clients, families, and referral partners.
Responsibilities include:
- Answering phones and managing referrals
- Scheduling intake appointments and coordinating admissions
- Verifying insurance and assisting with registration paperwork
- Providing excellent customer service while maintaining confidentiality
- Maintaining accurate admission and referral records
- Supporting a clean, welcoming front lobby
Qualifications:
- High school diploma or GED required
- 3+ years in behavioral health or healthcare preferred
- Experience with admissions, scheduling, and insurance verification preferred
- Strong communication, multitasking, and organizational skills
- Knowledge of HIPAA/42 CFR a plus
- CPR/First Aid (or ability to obtain)
- Bilingual preferred
Skills Required
- High school diploma or GED
- Strong communication, multitasking, and organizational skills
- CPR/First Aid certification or ability to obtain it
- Three or more years of behavioral health or healthcare experience
- Experience with admissions, scheduling, and insurance verification
- Knowledge of HIPAA and 42 CFR
- Bilingual ability
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The Company
What We Do
Residents at the Heights is a private organization offering inpatient treatment and substance abuse disorder services in Mesa, AZ, catering to adults and young adults.
