Receptionist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work!  Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, financial stewardship, inclusion, leadership and care.

The Human Resources Coordinator oversees the Accounting and Human Resources functions. Organize and maintain resident and employee files, track resident charges, maintain accounts receivable, accounts payable, payroll, general ledger, and other accounting duties. This position will assist with recruiting, hiring, benefits administration and general customer service duties. 

Primary Responsibilities:

Administrative 

•    Track resident charges and record for billing purposes.
•    Create and maintain resident administrative files.
•    Create and maintain employee files.
•    Maintain a general ledger and reconcile bank statements monthly.
•    Process invoices for accounts payable, review invoices with executive director for approval, and maintain a declining balance sheet for each department. 
•    Ensures that all proprietary, financial and resident information is kept confidential.
•    Process resident lease renewal letters.
•    Assist the executive director in preparing reports, budgets, and financial statements. 
•    Calculate payroll hours, review with department heads for accuracy, and process payroll accordingly.
•    Review paychecks for accuracy, organize and distribute.
•    Review benefits with employees and submit benefit paperwork. 
•    Process/File workers compensation claims.
•    Assist executive director and other departments with the recruiting and hiring process 
•    Order and maintain necessary office supplies.
•    Maintain an organized, neat office area.
•    Copy and file paperwork as necessary.
•    Prepare correspondence as necessary and as directed by the supervisor.
•    Assist the executive director or other departments with additional administrative duties as assigned. 

Customer Service

•    Possess and maintain knowledge of the residence, its benefits, services provided, the customers, and employees.
•    Answer incoming calls, both internally and externally, in a warm, pleasant and professional manner.
•    Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.
•    Greet all visitors, residents, family members, and employees in a warm and helpful manner.
•    Assists in answering resident billing issues. Also maintains the ancillary charges.
•    Attends various community events. 
•    Provide other assistance with resident services as requested by supervisor. 

Communications

•    Attend all regular staff meetings and required training sessions.
•    Participates in the Manager On Duty program. 
•    Respect and maintain confidentiality of the office, its records and restricted information. 
•    Effectively communicate information pertaining to the residents on a “need to know” basis to other team members according to the residence policies and procedures.
•    Notify your supervisor or the Clinical Director if you observe a change in a resident’s condition.
•    Accountable for compliance, excellence and delivery of resident care in adherence with organization, local, state and federal regulations. 
•    Maintains a positive and professional manner toward residents, visitors, families and co-workers.
•    Adheres to all policies and procedures of Ohio Living.
•    Attend all regular staff meetings and required training sessions.
•    Effectively communicate information pertaining to the residents on a “need to know” basis to other team members according to the residence policies and procedures.
•    Notify your supervisor or the Clinical Director if you observe a change in a resident’s condition.
•    Accountable for compliance, excellence and delivery of resident care in adherence with organization, local, state and federal regulations. 
•    Maintains a positive and professional manner toward residents, visitors, families and co-workers.

Qualifications

Education

•    High school diploma or equivalent required.
•    Bachelor’s degree in human resources or in a related field preferred.

Experience

•    Three years experience in human resources required.
•    Knowledge of employment guidelines, regulations, and laws required.
•    Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

•    Must be able to read, write, speak, and understand the English language.

Physical Job Requirements

To fulfill job requirements, employee must be able to perform key physical task for extended periods of time.  When supporting, lifting or transferring residents, proper body mechanics and safety measures as prescribed by the residence must be used.

In a typical eight- hour day, employee will:

•    Stand/walk up to two hours a day
•    Sit up to eight hours a day
•    Frequently support up to 30 pounds 
•    Frequently lift/carry up to 50 pounds
•    Frequently kneel, bend, and reach
•    Secure proper assistance for transferring and lifting of residents as needed