The Role
Provides front-desk and client service support for a veterinary hospital. Responsibilities include greeting clients, answering animal-care questions, admitting patients, maintaining medical records, processing payments, preparing estimates, handling correspondence, and supporting emergency situations. The role also involves animal handling, learning veterinary terminology and procedures, and maintaining a welcoming front office. Full-time schedule requires 40 hours weekly, four days per week, and every other weekend.
Summary Generated by Built In
We LOVE to train! We are looking for an individual who...
- Is compassionate and empathetic.
- Is able to maintain positive, cooperative relationships with other employees.
- Conducts themself in a confident and professional manner at all times.
- Is comfortable learning and utilizing computer systems.
- Is confident in basic computer skills, including typing 30 words per minute.
- Enjoys answering client inquiries about basic animal care questions and routine procedures, in-person or via phone.
- Is experienced in guiding clients to make appropriate decisions.
- Is comfortable admitting patients and handling medical record entries accurately.
- Can accurately handle payment transactions.
- Takes initiative to keep busy, learn more, and to make improvements.
- Has experience with preparing financial estimates and reviewing them with a client.
- Calmly and effectively works as part of a team under emergency circumstances.
- Is detail-oriented.
- Has experience with receiving and relaying telephone, fax and email messages accurately and promptly.
- Feels and expresses a genuine liking for animals and their owners, and for working in an animal care field.
- Enjoys greeting clients with poise and natural effort.
- Is skilled in turning future clients (phone-shoppers) into clients via relationship building and bonding.
- Can easily remember client and patient names and use them.
- Has experience handling client correspondence, such as including procedure reminders, thank you cards, welcome cards, sympathy arrangements, and A/R statements.
- Is eager to maintain a professional/welcoming appearance of the front office and lobby.
- Physical effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40lbs). Walks or stands for extended periods of time, frequently works in a bent position.
- Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratched and contagious diseases.
WHAT YOU'LL LEARN
- Expansive customer service skills
- Medical record-keeping
- Canine and feline animal restraint
- Animal anatomy and physiology
- Canine and feline diseases and conditions
- Surgical procedures, purposes, and processes
- Basic diagnostic sampling and preparation: fecal flotation, urinalysis, ear cytology, and more!
- Medical terminology
- Pharmacology
- Emergency response
- Vaccines and vaccination schedules
- Basic grooming services
- Leadership skills
...and much more!
BENEFITS
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Paid time off
- 401(k) matching
- Discounts on veterinary care, daycare, boarding and grooming for personal pets
- Tuition sponsorship for a Veterinary Technology Associate's Degree from Penn Foster College
- Advancement opportunities
- Unlimited continuing education opportunities
- Tickets to local sports games, including Jacksonville Jumbo Shrimp and Icemen
- Participation in community events, fundraisers and donation drives
- Annual salary raises based upon performance, growth and attitude
- 4-day work week (enjoy 3 days off!)
- Birthdays off!
- Family-feel environment
- Routine goal-setting and individualized attention towards achieving personal and professional goals
Schedule requirements
- 40 hours per week
- 4 days per week
- Every other weekend required
- Overtime available
- Closed on Thanksgiving, Christmas Eve, and Christmas Day
At Forever Vets Animal Hospital, we believe in giving the best service to our community in whatever way we can serve. As a Veterinary Technician, you are expected to follow the hospital’s mission in providing the best customer service possible to all our clients while performing all previously-stated duties.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Skills Required
- Compassionate, empathetic, and professional demeanor
- Ability to maintain positive relationships with coworkers
- Basic computer skills and typing speed of at least 30 words per minute
- Ability to answer basic animal-care and routine-procedure questions
- Ability to guide clients in making appropriate decisions
- Accurate patient admissions and medical record entries
- Accurate payment transaction handling
- Experience preparing financial estimates and reviewing them with clients
- Ability to work calmly and effectively during emergencies
- Strong attention to detail
- Experience receiving and relaying telephone, fax, and email messages
- Genuine interest in animals, their owners, and animal care
- Ability to greet clients professionally and build relationships with prospective clients
- Ability to remember client and patient names
- Experience handling client correspondence and reminders
- Ability to maintain a professional and welcoming front office
- Ability to lift and carry animals, with assistance for animals over 40 pounds
- Ability to stand or walk for extended periods and frequently bend
- Ability to work around animal odors, noises, feces, bites, scratches, and contagious diseases
- Availability for 40 hours per week, four days per week, including every other weekend
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The Company
What We Do
Furever Vets Central is an animal-care facility in Jacksonville, Florida, combining extended-hour urgent veterinary care with a pet resort. Its veterinary team provides immediate care for illnesses and injuries, using diagnostic and therapeutic tools to stabilize patients and bridge the gap between routine visits and emergency hospital care. The resort also offers daycare and boarding for dogs, cats, and exotic pets, supporting families with comprehensive care in one location.
