The Role
Welcomes customers and visitors, answers and directs calls, schedules appointments, maintains reception areas, records customer information, and performs general clerical tasks. Supports sales and service departments with administrative duties, customer assistance, follow-up calls, document preparation, filing, scanning, data entry, and internal communication while maintaining professionalism and confidentiality.
Summary Generated by Built In
- Greet and welcome all customers and visitors in a professional and friendly manner
- Answer, screen, and direct incoming phone calls to the appropriate department or staff member
- Provide accurate information to customers, vendors, and callers
- Maintain a clean, organized, and presentable front desk and reception area
- Schedule appointments, meetings, and maintain calendars as needed
- Assist customers by directing them to the correct department and notifying staff of arrivals
- Take detailed messages and ensure timely communication to appropriate personnel
- Perform general administrative and clerical duties such as scanning, filing, data entry, and document preparation
- Assist with basic customer service issues or escalate concerns when necessary
- Maintain professionalism, confidentiality, and a positive attitude in all interactions
- Greet showroom customers and guide them to sales or service staff
- Assist with scheduling service appointments and follow-up calls
- Record customer information and update internal systems
- Support sales and service departments with administrative tasks
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The Company
What We Do
Jones Ford Buckeye is a family-owned Ford dealership in Buckeye, Arizona, serving customers across the Greater Phoenix area. It sells new and pre-owned cars, trucks, and SUVs, including Ford models, and provides certified vehicle service, maintenance, repairs, collision work, OEM parts, and certified used vehicles. The dealership emphasizes transparent customer care, community involvement, and long-term automotive support for local drivers.
