The Role
Welcomes and assists employees, visitors, tenants, and VIP/VVIP guests; manages visitor registration and access coordination; provides front-desk support, directions, and issue resolution; supports special events; maintains reception logs; escalates security concerns; and follows confidentiality, security, and escalation procedures.
Summary Generated by Built In
Key Responsibilities:
- Welcome and assist employees, visitors, tenants and VIP/VVIP guests professionally.
- Provide an efficient and responsive front desk/help desk service.
- Manage visitor registration, records and access coordination.
- Coordinate with Security and Control Room teams for visitor access and approvals.
- Provide directions, information and assistance to visitors and employees.
- Handle reception inquiries and support front-of-house services.
- Assist visitors in resolving their requests or coordinate with the relevant department until the matter is addressed.
- Support VIP/VVIP arrivals, meetings and special events.
- Escalate security-related issues to the on-duty Security team immediately.
- Maintain a professional appearance, proper grooming, confidentiality and high customer service standards.
- Prepare daily reception logs and report any significant or urgent matters.
- Comply with SRMG News procedures, security instructions and escalation protocols.
Skills Required
- Professional appearance and proper grooming
- Confidentiality and discretion
- Strong customer service standards
- Ability to follow security instructions and escalation protocols
- Ability to prepare reception logs and report urgent matters
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The Company
What We Do
Asharq is a 24/7, multiplatform Arabic-language news service operated under the Saudi Research and Media Group (SRMG). Launched in November 2020, it delivers television and digital coverage of regional and global news, with particular emphasis on economic and financial affairs. Its portfolio includes general news, Asharq Business with Bloomberg, analysis, and technology-enabled content distributed across websites, social media, and other formats.
