Receptionist

We are seeking a Receptionist to join our team at Eliza at Chagrin Falls. In this role, you will be the first point of contact for our visitors and residents, ensuring a welcoming environment while managing front desk operations. Your contributions will play a vital role in supporting our mission to provide exceptional care and services to older adults.

Responsibilities

• Greet and assist all visitors, residents, and staff in a courteous and professional manner; respond to general questions and orient to the facility. Answer, screen and direct phone calls; take messages and place out-going calls.
• Assist residents with administrative tasks.
• Respond to resident requests; resolve problems and/or refer to appropriate staff member.
• Schedule all meeting rooms.
• Collect, sort, distribute and prepare mail, messages and courier deliveries for staff and residents.
• Schedule, update and maintain meeting room calendars. Provide assistance with scheduling transportation requests updating the schedule as needed and alerting drivers to changes.
• Perform miscellaneous administrative and clerical tasks as assigned.
• Tidy and maintain the reception area.
• Provide the people we serve with clear opportunities to direct their own lives and decide how they will spend their day.
• Ensure a safe environment for residents and utilize tools and equipment in a safe manner.
• Report all hazardous conditions including incidents, injuries, and equipment to the appropriate Supervisor immediately.
• Adhere to mission statement and all company policies including, but not limited to job description, HIPAA, Residents’ Rights, annual TB test, and education assignment completion.
• Participate on committees as assigned.
• Adapt to changes in responsibilities in a positive manner, be receptive to new ways of completing tasks, and flexible in carrying out assignments.

Requirements

• Demonstrated understanding of office practices and protocols.
• Computer proficiency: Microsoft Office Suite.
• Interpersonal skills: demonstrated ability to effectively work with the public, resident population and staff at all organizational levels.
• Customer service skills.
• Demonstrated written and oral communication skills; ability to meet and greet residents, families, and the public; telephone skills.
• Demonstrated resident service attributes such as patience and empathy.
• Demonstrated communication skills, ability to listen and process others’ points of view, exercise good judgment, and respond and follow up.
• Demonstrated organization skills; ability to multitask.
• Ability to operate office equipment: fax, copier etc.