Receptionist

Join Our Farnham Honda Team! 

Do you love the buzz of a busy showroom and being the friendly face (and voice!) that keeps everything running smoothly? Farnham Honda is looking for a Receptionist to be the first point of contact for our sales and service customers at our Farnham dealership — no two days the same, and always with the smell of new bikes in the air.

You'll work closely with our Sales Manager, keeping customer contact moving throughout the day — from managing the enquiry desk and call list, to greeting showroom visitors, logging service bookings, and making sure every customer is followed up. It's a role at the heart of the dealership, with a bit of everything thrown in.

Main Duties:

• Manage the incoming enquiry desk for both sales and service, handling calls and walk-ins promptly and professionally
• Complete the daily call list and carry out service prospecting to convert and follow up enquiries
• Manage showroom traffic and greet customers when advisors are busy
• Take straightforward service bookings and log them accurately
• Log every customer contact in the digital diary by close of business
• Answer calls professionally and direct customers to the right department
• Act as first point of contact for customers, suppliers and visitors
• Manage shared dealership inboxes and respond to general enquiries
• Take accurate messages and ensure timely follow-up
• Keep reception and customer areas tidy, welcoming and on-brand
• Maintain customer records and update internal systems
• Support sales, service and parts teams with general admin, filing and documentation
• Assist with booking appointments, test rides, service visits and handovers
• Support diary management for dealership activity
• Support the billing team — invoice prep, checking details, gathering supporting documents, collating job cards, authorisations and purchase orders
• Escalate billing queries to the correct person and keep records accurate
• Assist with simple social media updates (stock highlights, handovers, events, behind-the-scenes) and basic photo/video content, with permission
• Monitor basic messages/comments and direct to the right team, keeping tone professional and on-brand

Key Skills:

• Previous experience in reception, administration, customer service or front-of-house
• Confident telephone manner
• Strong written communication for emails and customer messages
• Good organisation and attention to detail
• Comfortable using Outlook, Microsoft Office and internal systems
• Able to multitask in a busy dealership environment
• Friendly, professional and calm under pressure

Bonus Points For:

• Automotive, motorcycle, dealership, service, retail or hospitality experience
• Experience supporting invoicing, billing, accounts admin or purchase orders
• Basic social media confidence
• Interest in motorcycles or the wider automotive industry
• Full UK driving licence, especially if helping with vehicle movements or customer handovers

The Essentials

🕒 Hours: Monday–Saturday, 40 hours per week, between 8am–6pm
💷 Salary: £27,000
📍 Location: Farnham (onsite)
📋 Contract: Full time
🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture