Job Summary
In the role of Receptionist, you play a vital role in welcoming patients to the practice and ensuring their professional and courteous treatment. The job entails you to work independently and as part of a team to check in / check out patients, review patient charts for necessary information and signatures, schedule appointments, collect patient payments, and perform additional administrative tasks. Individuals in this role should possess a friendly and professional demeanor, great communication skills, and be able to maintain a sense of calm in a busy environment.
Job Responsibilities
- Patient Check-In/Check-out
- Checks patients in, greeting everyone in a pleasant and professional manner.
- Tracks patients in the reception area and communicate with them, as needed.
- Evaluates chart data to verify all information has been received, completed, and signatures obtained.
- Scans patients insurance card.
- Ensures that proper authorization or referral is collected from the patient.
- Assists patients in obtaining authorization or referrals that have not been received by the practice.
- Enters all new patient demographic information into the computer, and takes photo.
- Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
- Maintains the cash drawer; responsible for payments received at the front desk.
- Complete opening and closing procedures each day for the front desk.
- Administrative
- Places telephone calls to no-show appointments; reschedules as needed.
- Places telephone calls to patients on the waitlist to setup appointments
- Calls unconfirmed and overdue appointments
- Manages provider recalls
- Provides back-up support on telephones
- Sends/manages tasks in the EHR system
- Monitors automated message handling system
- Inspects reception room for neatness.
- Maintains adherence to company policies
- Performs other duties as required
Experience and Education
- High school diploma or equivalent
- Two years minimum experience working in a medical setting is preferred
- Passion for providing outstanding patient healthcare experience
Essential Skills and Abilities
- Ability to work effectively as part of a supportive and collaborative team
- Proficient in managing multiple tasks simultaneously
- Demonstrates empathy and attentiveness to each patient's individual needs and concerns
- Excellent skills in documenting information and clear communication
- Familiarity with electronic health records and practice management systems is preferred
- Strong organizational and administrative abilities
- Exceptional time management and record-keeping skills
- Treats patients and co-workers with respect and professionalism
Physical Requirements
- Ability to use technology such as the telephone, computer, and other related instruments or devices.
- Good vision and hearing are essential for accurately processing information and communicating with patients.
- Ability to stand and walk during work shifts.
- Ability to lift up to 25 pounds when handling paperwork, supplies, or assisting patients.
About Dakota Eye Institute
Dakota Eye Institute is a leading multi-specialty practice comprised of board-certified ophthalmologists, optometrists, and dedicated professional staff. We offer a comprehensive range of services, including eye and vision exams, cataract surgery, infant eye care, and much more. We are dedicated to providing an unprecedented level of care and responsive service to our patients.
To our staff, we are committed to providing an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute.
Our Benefits
Dakota Eye Institute offers a generous benefits package, including:
- 401(k) Retirement with an employer contribution
- Medical and Dental Insurance
- Employer contribution to a Health Savings Account
- Vision Benefits
- Wellness Benefits
- Paid Time Away Benefits
- And more!
Apply at www.dakotaeye.com/jobs
Skills Required
- High school diploma or equivalent
- Two years experience working in a medical setting
- Passion for providing outstanding patient healthcare experience
- Ability to work effectively as part of a team
- Proficient in managing multiple tasks simultaneously
- Empathy and attentiveness to patient needs
- Excellent documentation and clear communication skills
- Familiarity with electronic health records and practice management systems
- Strong organizational and administrative abilities
- Exceptional time management and record-keeping skills
- Ability to use telephone, computer, and related devices
- Good vision and hearing for accurate processing and communication
- Ability to stand and walk during work shifts
- Ability to lift up to 25 pounds
What We Do
The Dakota Eye Institute is a multi-specialty group of board-certified ophthalmologists, optometrists, and professional staff dedicated to providing high-quality eye care. Founded in 1989 and headquartered in Bismarck, North Dakota, the institute offers a wide range of comprehensive services, including cataract, glaucoma, eyelid, and LASIK/PRK surgeries. They are committed to delivering top-tier medical care and support to the Bismarck-Mandan community.
