Do you love helping people, staying organized, and thriving in a fast-paced environment? Are you looking for a career where you can make a meaningful difference every day? Dakota Eye Institute is seeking a welcoming, professional, and patient-focused Receptionist to join our team!
As the first point of contact for our patients, you'll play a vital role in creating an outstanding experience from the moment they walk through our doors. If you're energized by customer service, enjoy multitasking, and take pride in delivering exceptional care, we'd love to meet you.
What You'll Do
As a Receptionist, you'll help keep our clinic running smoothly while creating positive experiences for every patient.
- Patient Check-In/Check-out
- Checks patients in, greeting everyone in a pleasant and professional manner.
- Tracks patients in the reception area and communicate with them, as needed.
- Evaluates chart data to verify all information has been received, completed, and signatures obtained.
- Scans patients insurance card.
- Ensures that proper authorization or referral is collected from the patient.
- Assists patients in obtaining authorization or referrals that have not been received by the practice.
- Enters all new patient demographic information into the computer, and takes photo.
- Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
- Maintains the cash drawer; responsible for payments received at the front desk.
- Complete opening and closing procedures each day for the front desk.
- Administrative
- Places telephone calls to no-show appointments; reschedules as needed.
- Places telephone calls to patients on the waitlist to setup appointments
- Calls unconfirmed and overdue appointments
- Manages provider recalls
- Provides back-up support on telephones
- Sends/manages tasks in the EHR system
- Monitors automated message handling system
- Inspects reception room for neatness.
- Maintains adherence to company policies
- Performs other duties as required
What Makes You a Great Fit
We're looking for someone who:
- Loves delivering exceptional customer service
- Brings a positive, professional attitude to every interaction
- Stays calm and organized during busy clinic days
- Communicates clearly and compassionately
- Enjoys working both independently and as part of a collaborative team
- Has strong attention to detail and administrative skills
- Is comfortable using computers and healthcare technology systems
Qualifications
- High school diploma or equivalent required
- Previous medical office experience preferred
- Experience with electronic health records (EHR) systems is a plus
- Passion for creating an outstanding patient experience
Why Join Dakota Eye Institute?
At Dakota Eye Institute, we're more than an eye care practice. We're a team of dedicated professionals committed to providing an unprecedented level of patient care and service. Our board-certified ophthalmologists, optometrists, and staff work together to improve lives through exceptional vision care.
We are equally committed to our employees by offering:
- Professional development and career growth opportunities
- A supportive, team-oriented culture
- Recognition for your hard work and contributions
- Meaningful work that impacts patients every day
Our Benefits
- 401(k) Retirement Plan with Employer Contribution
- Medical & Dental Insurance
- Health Savings Account Employer Contribution
- Vision Benefits
- Wellness Benefits
- Paid Time Away
- And More!
Ready to Join Our Team?
If you're looking for a rewarding career where your professionalism, compassion, and customer service skills truly matter, we encourage you to apply today!
Make a difference. Build a career. Help patients see their best.
Apply online: Dakota Eye Institute Careers
Skills Required
- High school diploma or equivalent
- Two years experience working in a medical setting
- Passion for providing outstanding patient healthcare experience
- Ability to work effectively as part of a team
- Proficient in managing multiple tasks simultaneously
- Empathy and attentiveness to patient needs
- Excellent documentation and clear communication skills
- Familiarity with electronic health records and practice management systems
- Strong organizational and administrative abilities
- Exceptional time management and record-keeping skills
- Ability to use telephone, computer, and related devices
- Good vision and hearing for accurate processing and communication
- Ability to stand and walk during work shifts
- Ability to lift up to 25 pounds
What We Do
The Dakota Eye Institute is a multi-specialty group of board-certified ophthalmologists, optometrists, and professional staff dedicated to providing high-quality eye care. Founded in 1989 and headquartered in Bismarck, North Dakota, the institute offers a wide range of comprehensive services, including cataract, glaucoma, eyelid, and LASIK/PRK surgeries. They are committed to delivering top-tier medical care and support to the Bismarck-Mandan community.
