At Serra Toyota, we're committed to investing in our employees and providing opportunities for long-term success. As our dealership continues to grow and undergo exciting renovations, we're looking for an experienced, customer-focused Service Receptionist to join our team. If you're passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we'd love to meet you.
What We Offer- Competitive compensation
- Full-time schedule: Monday-Friday, 11:00 AM-8:00 PM
- Career growth and development opportunities
- Paid Toyota factory training
- Comprehensive benefits package
- 401(k) with employer match
- Paid time off
- Closed every Sunday
- Employee vehicle purchase and service discounts
- Advancement opportunities within Serra Automotive
- Answer incoming phone calls professionally and efficiently.
- Schedule service appointments and assist customers with their service needs.
- Contact customers using recall and service due call lists.
- Listen to customer concerns and accurately document appointment information.
- Review vehicle service history and maintenance schedules.
- Recommend routine maintenance based on Toyota guidelines.
- Communicate effectively with the Service, Sales, Parts, and Body Shop departments using Microsoft Teams and dealership systems.
- Coordinate customer shuttle transportation and rental vehicles.
- Follow Toyota and dealership service processes and procedures.
- Complete required Toyota manufacturer training and certification programs.
- Maintain a clean, organized, and professional reception area.
- Deliver an outstanding customer experience during every interaction.
- Previous receptionist, customer service, or appointment coordinator experience preferred.
- Toyota or automotive dealership experience is a plus.
- Basic understanding of vehicle maintenance and service recommendations preferred.
- Excellent customer service and communication skills.
- Strong computer, phone, and organizational skills.
- Ability to multitask in a fast-paced environment.
- Dependable, motivated, and team-oriented.
- Positive attitude with a professional appearance and demeanor.
- High school diploma or equivalent required.
- Competitive pay
- Paid Toyota factory training
- Continuing education and career advancement opportunities
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Paid time off
- Holiday bonus pay
- Employee discounts
- Closed Sundays
Serra Toyota is proud to be part of Serra Automotive, one of the nation's largest privately held automotive retail groups.
- 63 dealerships
- 30 automotive brands
- Operations in 8 states
- More than 3,600 team members
- A Top 10 largest privately held automotive retail group in the United States
When you join Serra Toyota, you're joining a company that believes in promoting from within, investing in employee development, and helping team members build rewarding, long-term careers. If you're ready to grow with a company that values its people and its customers, we encourage you to apply today.
Skills Required
- Excellent customer service and communication skills
- Strong computer, phone, and organizational skills
- Ability to multitask in a fast-paced environment
- Dependable, motivated, and team-oriented
- Positive attitude with a professional appearance and demeanor
- High school diploma or equivalent
- Willingness to complete Toyota manufacturer training and certification programs
- Previous receptionist, customer service, or appointment coordinator experience
- Toyota or automotive dealership experience
- Basic understanding of vehicle maintenance and service recommendations
What We Do
Since opening our first store in 1981, the Serra Automotive Group has been committed to the core value of placing our customers first. Thanks to thousands of satisfied customers, The Serra Automotive Group has grown over the years to include twelve stores in two states. Our loyal customers appreciate our dedication to provide them the best personalized service and the most innovative and exciting vehicles from the industry's top manufacturers.
