Description
About Us:
Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication!
Job Overview:
Our receptionist position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment. Work is performed in a medical office setting.
Essential Responsibilities:
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
- Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries.
- Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
- Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity.
- Interacts with patients by answering questions, providing information, and keeping the reception area in order.
- After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary.
- Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment.
- Schedules to ensure efficient patient flow based on predetermined appointment availability.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
- Maintains general filing system and files appropriate correspondence electronically or manually.
- Receives, directs and relays telephone and fax messages.
- Responds to calls efficiently, not putting timesaving before the quality of service.
- Maintain inventories of supplies and provide a list of what is needed to the Team Leader.
- Must be able to cover Medical Reception/Call Center desk as needed.
- Performs other general administrative tasks as directed by the team lead.
Requirements
Minimum Requirements | Qualification:
- High school diploma or GED required.
- Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
- Knowledge of multi-line phone systems.
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
- Knowledge of customer service principles and practices.
- Demonstrated initiative and strong organizational skills.
- Exceptional interpersonal communication skills with a positive tone and welcoming body language.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Deals with confidential information and/or issues using discretion and judgment.
- Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard.
- Must be able to have face-to-face conversations with patients and staff.
- Must be able to lift 25 lbs.
Preferred | Desired Experience:
- Prior Call Center experience in a medical office.
- Experience with electronic scheduling systems and electronic medical records (EMR).
Position Type: Part-time, Non-Exempt
Position Hours: Varied - Rotating Shifts
Job Type: Part-time
Benefits: Medical, Dental, Vision, Life and PTO.
Skills Required
- High school diploma or GED
- Minimum of 1 year of relevant experience and/or training in a medical receptionist/customer service role (or equivalent)
- Knowledge of multi-line phone systems
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
- Knowledge of customer service principles and practices
- Demonstrated initiative and strong organizational skills
- Exceptional interpersonal communication skills with a positive tone and welcoming body language
- Ability to work independently and accept direction on assignments
- Ability to handle confidential information using discretion and judgment
- Ability to sit for long periods and manual dexterity to use computer systems and keyboard
- Ability to have face-to-face conversations with patients and staff
- Ability to lift 25 lbs
- Prior Call Center experience in a medical office
- Experience with electronic scheduling systems and electronic medical records (EMR)
What We Do
Accelerated Urgent Care, operating as Emergency Physicians Urgent Care Inc., provides high-quality family urgent care services delivered by emergency-trained doctors to adults and children, aiming to expand healthcare reach and deliver exceptional care.
